Clinical Coordinator in Melbourne

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs.

The Clinical Coordinator is the first point of contact for patients attending our EyeHub Clinic. This role is responsible for delivering exceptional customer service while supporting the smooth and efficient operation of the practice. Working closely with healthcare professionals, the clinical coordinator ensures a professional patient experience from initial enquiry through to post-operative follow up.

Key Responsibilities

• Deliver exceptional patient care - Be the welcoming face of the clinic, providing professional, friendly and efficient service to patients and referrers.
• Coordinate appointments & referrals - Manage patient bookings, referrals and correspondence, ensuring every patient journey is organised and seamless.
• Support surgical coordination - Prepare surgical quotations, coordinate bookings and work closely with specialists, nurses and external providers.
• Own medical administration - Maintain accurate, confidential patient records and ensure clinical documentation and correspondence are managed to a high standard.
• Manage billing & accounts - Process Medicare and private health claims, payments, invoicing and receipts, while confidently following up outstanding accounts.
• Keep the clinic running smoothly - Support day-to-day clinic operations, including opening and closing procedures, supplies and maintaining a professional environment.
• Be a trusted team player - Work independently while collaborating closely with doctors, nurses, colleagues and patients to deliver a consistently high standard of service.

About You

You have previous experience in medical administration, ideally within a specialist medical practice. Prior experience working within a Medical Specialist clinic would be highly advantageous, along with experience using FYDO Docs. You’re warm, professional and confident when dealing with patients, doctors and referrers. You’re highly organised and can juggle competing priorities without losing attention to detail. You communicate clearly and confidently, both face-to-face and over the phone. You have strong computer skills and are confident learning and using practice management systems. Most importantly, you’re someone who genuinely cares about patient experience, teamwork and doing things the right way.

Working at EssilorLuxottica

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our EyeHub Clinic, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands – OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ.
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing. We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.