Join One of Australia's Fastest Growing Baby Brands
At MEKE Baby, we're on a mission to redefine the way parents feed their babies. From e-commerce success to national retail rollouts with some of Australia's biggest retailers, we're entering an exciting phase of growth and looking for someone who wants to grow with us.
This isn't your typical admin role. You'll work directly alongside the founder, gaining hands-on experience across customer experience, operations, logistics, retail and e-commerce. One day you might be helping launch a new product, the next supporting a major retailer or solving customer challenges that shape the future of the brand.
If you're highly organised, love variety, enjoy taking ownership and want a front-row seat inside a fast-moving business, this is an opportunity to build valuable skills while making a real impact. You'll be part of a passionate team, contribute to exciting projects and have the chance to develop your career as MEKE Baby continues to scale nationally and internationally.
Key Responsibilities Customer Experience
- Respond to customer enquiries via email, and website channels
- Manage warranty claims, product support requests and customer follow-up
- Assist customers with orders, returns and exchanges
- Monitor customer feedback and escape recurring issues
- Deliver the best standard of customer care and communication, our families mean everything to us.
General Business Support
- Provide administrative support to the founders and team
- Conduct research and data entry tasks
- Assist with event preparation and coordination
- Help ensure projects remain organised and on schedule
About You
- Highly organised with strong attention to detail
- Excellent written and verbal communication skills
- Friendly, professional and customer-focused
- Confident using Google Workspace and Microsoft Office
- Strong problem‐solving skills and initiative
- Able to manage multiple priorities in a fast-paced environment
- Positive attitude and willingness to learn
Desirable Skills
- Customer service experience
- Shopify experience
- E-commerce or retail experience
- Content, graphic design or creative skills.
Why Join MEKE Baby?
- Work directly with the founders of a fast‐growing Australian brand
- Gain exposure to retail, e-commerce and business operations
- Be part of major retail launches and exciting growth opportunities
- Opportunity to grow your role as the business expands
- Supportive and collaborative team environment
Role Details
- Part‐time position (4 days per week)
- Melbourne-based (Western Suburbs)
- Suitable for junior applicants, students or recent graduates
- Opportunity for increased hours and career progression
If you're organised, proactive and excited to be part of a growing Australian brand, we'd love to hear from you.
Customer Experience & Admin Assistant employer: Meke Baby PTY LTD
MEKĖ Baby is an exceptional employer that values organisation and reliability, offering a supportive work culture where every team member plays a crucial role in our success. Located in Australia, we provide opportunities for employee growth through hands-on experience in warehouse operations, ensuring that you develop valuable skills while contributing to a dynamic team. Join us to be part of a company that takes pride in its processes and fosters a sense of accomplishment in every task.
