Based in Footscray, this role is part of MEGT’s Employment Services Division, dedicated to removing barriers and creating sustainable employment opportunities for job seekers! As a Customer Service Officer, you’ll deliver a high-quality experience to job seekers whilst supporting the delivery of the Workforce Australia contract.
You’ll be the first point of contact for our site, handling face-to-face, phone, email, and online enquiries. Working closely with the Site Lead and team, you’ll ensure the smooth day-to-day operations of the site, embodying our values of being trailblazers in service, savvy in solutions, thriving in challenges, and staying united in teamwork.
Please note - this is a max-term opportunity until April 2027 providing support while an existing team member is on secondment.
About you
You bring experience in customer service and administration, with a knack for building strong relationships and achieving team goals. You’re confident handling enquiries, juggling priorities, and exceeding service standards:
- Demonstrated ability to foster positive relationships with various stakeholders
- Excellent oral and written communication skills
- Confidence in dealing with enquiries face to face and managing competing priorities
- High computer literacy
- Efficiency working autonomously
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that’s helped over one million people kickstart amazing careers since 1982!
We’re proud to be certifiedGreat Place to Work several years in a row and Great Place to Work for Women 2025 -and we live it every day. We support work-life balance and offer great benefits to help you thrive:
- 14 weeks paid parental leaveafter 6 months
- 3 paid Christmas close-down days
- Buy or cash out extra annual leave+ 17.5% leave loading
- Pro-rata long service leave after 7 years
- Salary packaging available (non-PBI)
- Travel, retail, entertainment and health insurance discounts
- Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values-United, Savvy, Trailblazers, and Thrive-guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
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Customer Service Officer employer: MEGT
At MEGT, we pride ourselves on being a leading not-for-profit organisation that champions Australian Apprenticeships while fostering a supportive and inclusive work environment. Based in Sunshine, our Apprenticeships Field Consultant role offers flexible working options, a fully maintained company car, and generous parental leave, all within a culture that values personal growth and community impact. Join us to make a meaningful difference while enjoying a rewarding career with a certified Great Place to Work.
