Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and fun. We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.
About the role
The Network Team at Latitude.sh, now part of Megaport, is a critical pillar in ensuring stable, secure, and high-performance connectivity for customers. We operate a robust, complex, and constantly evolving global network infrastructure that supports bare-metal and cloud-adjacent workloads. Our environment includes carrier-grade routing, switching, security, and monitoring systems, working closely with multiple transit providers and data centers worldwide. The team is hands‑on, deeply technical, and driven by ownership, reliability, and continuous improvement. We are looking for a Senior NOC Engineer to join our Network Team, capable of handling operational excellence, incident response, and proactive improvements in a production‑critical environment.
Key responsibilities
Operate, maintain, and continuously improve the logical data and security network, including edge routers, core switches, and firewalls
Actively troubleshoot and resolve medium and high complexity network incidents, including interaction with transit providers, IXs, and data center partners when required
Own end-to-end network support for customers and internal teams, from first response through to resolution, ensuring timely responses, clear communication and SLA adherence
Perform root cause analysis (RCA) and implement preventive actions to avoid recurrence of incidents
Manage BGP sessions with customers and peers, including customer-owned IP space (BYOIP), customer peerings, transit, IX and private interconnects
Respond to DDoS events and support mitigation, including scrubbing and BGP FlowSpec-based controls
Plan, review and execute network changes within maintenance windows, including rack and server migrations, topology changes, capacity upgrades and peer review of configuration changes before they are applied
Keep our source of truth accurate: network documentation, IPAM/DCIM records, procedures and incident records
Manage and improve network monitoring and observability, including alerts, thresholds, dashboards, logs and traffic analytics
Act with a strong sense of ownership and urgency, especially during off‑hours and critical incidents
About you
Bachelor's degree in Technology, Engineering, or a related field (or equivalent professional experience)
In-depth, hands‑on knowledge of networking protocols, with experience troubleshooting them in production: Layer 2 (VLANs, trunking, LACP/port‑channels, Spanning Tree, MAC and ARP tables), Data centre overlays (VXLAN), IP (subnetting, ACLs, DHCP, first‑hop redundancy), Routing (BGP in depth and OSPF, including BFD), Transport and management (TCP, UDP, SNMP, NTP, SSH, syslog), Troubleshooting (interpreting traceroute/MTR, packet capture, looking glasses and public BGP tools)
Proven ability to troubleshoot production environments with a hands‑on and analytical approach
Strong prioritization skills and ability to operate calmly under pressure
Clear communication skills, with the ability to explain technical topics to different audiences
Proactive mindset and willingness to continuously learn and improve
CCNA, JNCIA or equivalent certification. CCNP, JNCIS or higher is highly regarded
Experience with Cisco NX-OS, Juniper Junos, and Fortinet FortiGate, or other multi‑vendor environments
Previous experience in ISP, data center, or large‑scale infrastructure environments
Familiarity with network monitoring tools (Grafana, Kentik, NexusGuard, etc)
Flexible work (remote‑friendly & balanced schedules)
Birthday leave
Generous parental leave program
Health & wellness program
Global team of experts who love what they do
Recognition programs
Access to an innovative and collaborative culture where your impact is visible
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Senior NOC Engineer employer: Megaport
Megaport is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of Brisbane. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, allowing you to enhance your skills in data analytics while contributing to impactful marketing strategies. The company values innovation and teamwork, making it a rewarding place for those looking to make meaningful contributions in a thriving tech environment.
