Customer Service Officer - Three Springs - ID 2354522754
Posted:12/10/2026
Closing:26/10/2026 12:00 AM
Position Details
Provide professional customer service and administrative support across Council operations, ensuring efficient service delivery and continuity within the Administration team.
Key Responsibilities
- Deliver high-quality frontline customer service and general administrative support to customers, staff, and stakeholders.
- Act as the secondary trained officer for Department of Transport licensing services and assist with Customer Service Officer duties as required.
- Coordinate and manage the administrative functions of the Three Springs Cemetery, including records, enquiries, and associated documentation.
- Provide administrative support to external and remote officers, with a focus on Rates Administration and backup support for Ranger Services.
- Coordinate the ordering and management of stationery and office supplies and assist in maintaining efficient administrative processes.
- Provide backup support for library services, including circulation functions and library exchange activities, to ensure continuity of service during staff absences or peak periods.
- Maintain accurate records, process correspondence, and contribute to the smooth day-to-day operation of Council's Administration team.
Key Skills
- Strong customer service and communication skills.
- Excellent organisational and administrative abilities.
- High level of accuracy, attention to detail, and confidentiality.
- Ability to work independently and as part of a team.
- Proficiency in office software and administrative systems.
Essential
- Ability to demonstrate and support the values of the Shire of Three Springs.
- Developed written and verbal communication and public relations skills.
- Demonstrated customer service skills, including reception, telephone and face-to-face service.
- Developed computer skills, including Microsoft Word and Excel.
- Developed time management and organisational skills and the ability to manage varied administrative duties.
- Demonstrated accuracy and attention to detail in administrative processing and recordkeeping.
- Ability to work collaboratively, follow procedures and provide reliable backup across customer service functions.
- Preparedness to undertake training to improve skills and knowledge, including Department of Transport licensing training.
Desirable
- Previous local government, customer service or administrative experience.
- Experience in rates, cemetery or regulatory administration.
- Working knowledge of basic bookkeeping and receipting.
- Working knowledge of the local area.
- Current national 'C' class driver's licence.
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Customer Service Officer - Three Springs - ID 2354522754 employer: MEEDAC
As a Case Manager in Dongara, you will join a supportive and dynamic team dedicated to making a real difference in the lives of participants. Our company fosters a collaborative work culture that values diversity and encourages professional growth through ongoing training and development opportunities. With a focus on community engagement and meaningful outcomes, we offer a rewarding environment where your contributions are recognised and appreciated.
