Medusa Hotel is a boutique hotel in Darlinghurst. We are seeking a friendly, professional, and detail-oriented Receptionist to join our team. As the heart of the Hotel, you play an important role in creating a warm, personalised, and memorable guest experience.
Key Responsibilities
- Answering calls
- Checking in and out guests
- Minor housekeeping to fill in tasks
- Answering and writing emails, messages
- Provide guests with information about local restaurants, attractions, and experiences
- Light hearted conversations with guests while maintaining appropriate professionalism
- Handle guest feedback and complaints with empathy and a solution-focused approach
Skills and experience
- Excellent verbal and written communication skills
- Strong teamwork skills, with the ability to work independently when required
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