This is a patient reception and customer service role in a medical practice. You will greet patients professionally, manage arrivals, registrations and check-ins, and answer patient enquiries in person, by phone and electronically while maintaining patient confidentiality and privacy at all times.
Key responsibilities
Greet patients professionally and courteously
Manage patient arrivals, registrations and check-ins
Answer patient enquiries in person, by phone and electronically
Schedule, reschedule and cancel appointments
Manage urgent, routine, follow-up and walk-in appointments
Use the practice booking system effectively (e.g. Best Practice, HotDoc)
Register new patients and update existing patient information
Process Medicare, private and other relevant payments
Receive and manage incoming correspondence, referrals and medical reports
Answer incoming calls promptly and professionally
About you
Maintain patient confidentiality and privacy at all times
Follow Australian privacy and health-record requirements
Protect passwords, computer systems and patient information
Communicate effectively with doctors, nurses, Practice Manager and other staff
Follow practice policies, procedures and workplace health and safety requirements
Avoid providing clinical advice unless appropriately authorised and trained
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Medical Receptionist employer: Medihouse Medical Centre
Join a supportive and dynamic medical practice where your role as a Medical Receptionist is valued and essential to our patient care. We offer a collaborative work culture that prioritises professional development, ensuring you have opportunities to grow your skills while making a meaningful impact in the community. Located in a vibrant area, our practice provides a welcoming environment for both staff and patients, making it an excellent place to build your career in healthcare.
