At a Glance
- Tasks: Help customers choose health cover and support them across various channels.
- Company: Join Medibank, a purpose-driven company focused on community wellbeing.
- Benefits: Competitive salary, health cover discounts, wellbeing programs, and flexible work options.
- Other info: Inclusive workplace welcoming diverse applicants and offering career growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Customer service or sales experience; no health insurance experience needed.
The predicted salary is between 63660 - 63660 $ per year.
We have a Permanent Full-time (37.5 hours) hybrid opportunity for a Sales and Customer Service Consultant at our Burwood store. You may also be requested to work at our Parramatta and Cabramatta stores to support your wider team.
As the face of Medibank in your area, you will:
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
This role includes a flexible rotating roster working Monday to Friday, with one Saturday per fortnight and midweek RDO. The working hours are between 8am - 8pm with maximum 8-hour shifts (e.g. 9am - 5pm or 12pm - 8pm).
What we’re looking for:
- You don’t need health insurance experience – we’ll teach you that.
- If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
- You are great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
- Multilingual skills in Mandarin are also advantageous in this role to support our diverse local community.
What you’ll get:
- Salary: $63,660 + 12% super + monthly incentives.
- Benefits: Health cover discounts, wellbeing programs, flexible work.
- Purpose-driven work: Help improve health and wellbeing in your community.
Inclusion and Accessibility:
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
Customer Service and Sales Consultant in Melbourne employer: Medibank
Medibank is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the cloud transformation space. With a focus on employee growth, Medibank offers opportunities for continuous learning and development, while the hybrid work model allows for flexibility and work-life balance. Located in Melbourne, employees benefit from a vibrant city atmosphere, alongside the chance to contribute to meaningful projects within a regulated enterprise environment.
