At a Glance
- Tasks: Lead customer experience initiatives and drive meaningful change across teams.
- Company: Join Medibank, a leader in health insurance with a focus on customer care.
- Benefits: Permanent roles with flexible options and opportunities for professional growth.
- Other info: Open to candidates from all over Australia, fostering a diverse work environment.
- Why this job: Make a real difference by enhancing customer experiences and supporting frontline teams.
- Qualifications: Experience in change management and a passion for improving customer journeys.
The predicted salary is between 56700 - 69300 $ per year.
Medibank is inviting applications for Customer Change & Improvement Leads to join the Change, Improvement & Enablement team.
We are open to interstate candidates, offering permanent and fixed‐term opportunities.
You will bridge strategy and execution, turning customer and frontline insights into measurable initiatives.
You'll lead change delivery, process redesign, readiness and continuous improvement, ensuring frontline teams are prepared and supported through change.
Customer Experience Change Leader employer: Medibank
Medibank is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the cloud transformation space. With a focus on employee growth, Medibank offers opportunities for continuous learning and development, while the hybrid work model allows for flexibility and work-life balance. Located in Melbourne, employees benefit from a vibrant city atmosphere, alongside the chance to contribute to meaningful projects within a regulated enterprise environment.
