At a Glance
- Tasks: Connect with customers and help them choose the right health cover while building community relationships.
- Company: Join Medibank, a purpose-driven organisation focused on health and wellbeing for all Australians.
- Benefits: Enjoy flexible work hours, health cover discounts, and wellbeing programs.
- Other info: Be part of an inclusive culture that values diverse perspectives and personal growth.
- Why this job: Make a real impact in your community while developing your career in a supportive environment.
- Qualifications: Customer service or sales experience is a plus; we’ll teach you the rest!
The predicted salary is between 58000 - 70000 $ per year.
At Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Make a real impact in your local community.
Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.
Why join Medibank?
- Flexibility: Work in-store, from home, on-site with partners, and out in the community.
- Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.
- Subsidised private health insurance + fully subsidised Healthy Living Extras.
- Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.
- Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.
- Inclusive culture: Seven Employee Networks supporting belonging and inclusion.
About the role
We have a brand new store opening in Coffs Harbour and we are looking for part-time superstars to join the team! We have part-time (30 hours per week) hybrid opportunities for Customer Service and Sales Consultant to join us. This role includes a flexible rotating roster working Monday to Friday with alternating Saturday work. The working hours rotate between 8am - 8pm and rostered hours after 5pm will be working from home shifts.
As the face of Medibank in your area, you will:
- Help customers choose the right health cover and services.
- Support them across multiple channels – in-store, over the phone, online, and in the community.
- Build lasting relationships and trust through personalised conversations.
- Solve everyday challenges and share ideas to improve how we work.
Internally referred to as a Local Community Consultant, you will be a part of geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.
What we’re looking for
You don't need health insurance experience – we will teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.
You are:
- Great at building rapport and explaining things clearly.
- Comfortable using technology and learning new systems.
- A team player who is adaptable and proactive.
- Detail-focused and committed to protecting customer privacy.
What you’ll get
Salary: $63,660 (pro-rata for part-time hours) + 12% super + monthly incentives.
Benefits: Health cover discounts, wellbeing programs, flexible work, and more.
Purpose-driven work: Help improve health and wellbeing in your community.
Why work for Medibank
At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you.
Be Yourself. Belong Here
We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.
Customer Service and Sales Consultant in Coffs Harbour employer: Medibank
Medibank is an excellent employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to make a significant impact in the cloud transformation space. With a focus on employee growth, Medibank offers opportunities for continuous learning and development, while the hybrid work model allows for flexibility and work-life balance. Located in Melbourne, employees benefit from a vibrant city atmosphere, alongside the chance to contribute to meaningful projects within a regulated enterprise environment.
