Overseas Customer Consultant in Sydney

At Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

We believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture. We are currently looking for a customer service and sales superstar to join our Overseas team as an Overseas Customer Service and Sales Consultant. This is a full-time role working 37.5 hours per week, Monday to Friday on a rotating roster between 8am to 8pm (NSW time). You will be required to work at Macquarie University in Macquarie Park NSW. At times you may have the opportunity to work from home or at a Medibank retail store but this role is predominantly working at the uni.

As a member of the Overseas team, a premium service centre, you support a one-stop-shop for all our overseas member needs. Working in a collaborative environment you’ll be providing support, advice and value to our overseas students in relation to their health insurance. This role is perfect for someone looking to grow their customer service and sales capabilities while building a rewarding career with Medibank.

Key responsibilities will include:

• Providing a quality service for our valued customers
• Service an end-to-end solution for our Overseas customers
• Identifying and highlighting opportunities to improve the member and billing agent experience
• Occasional presentations to stakeholders and customers
• Assisting customers face-to-face, over the phone (inbound and outbound calls), via emails and over messaging

About You

We are looking for empathetic and motivated people who are great at communicating via all channels in a compassionate and friendly manner. You know what exceptional customer service looks like because you put yourself in the customer’s shoes. You are someone who thrives on building the business and achieving sales targets. You can think on your feet and tailor your response to different situations and people while thriving on being able to solve problems and offer the right solutions. You’re a team player who will support your colleagues and the team around you to do the best job they can.

Additional skills and experience:

• Sales experience is highly regarded but not essential
• Knowledge and understanding of the health, finance, or insurance industry within Australia is desirable
• Self-starter, a drive to pursue own learning and development outcomes and results
• Can remain calm and professional while dealing with at times challenging situations
• Passionate customer service and a problem solver

As part of this role you will be required to have or obtain a Volunteer Working with Children Check if successful.

What We Offer

In return for your hard work, we offer a range of great benefits, including subsidised private health insurance, travel insurance, and pet insurance.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.