At a Glance
- Tasks: Connect with locals, solve problems, and support community health.
- Company: Join Medibank, a purpose-driven company focused on better health for all Australians.
- Benefits: Flexible work options, personal development, and a supportive team environment.
- Other info: No prior experience needed; we value your transferable skills!
- Why this job: Make a real difference in your community while building meaningful relationships.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 49500 - 60500 $ per year.
At Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. Are you someone who enjoys connecting with people, solving problems, and making a real difference in your local community? This is an opportunity to step into a flexible, purpose-led role where your people skills, curiosity and problem-solving mindset can have a genuine impact on customers' health, wellbeing and trust in Medibank.
Why join a Community role at Medibank? We're here to create Better Health for Better Lives - for our customers, our communities and our people. As a Local Community Specialist, you'll help bring that purpose to life every day by delivering personalised, trusted support and building strong local relationships.
What makes this role rewarding for our people:
- Flexibility & variety: Balance time working in-store, from home, and out in your community - with rosters designed to support customers and shared team ownership.
- Connection with people & purpose: Build meaningful relationships with customers and become a trusted local presence.
- Capability growth: Strengthen your confidence across customer conversations, coaching, problem-solving and community engagement.
- Supportive team environment: Be part of a geographically based, cross-functional team that values collaboration, experimentation and wellbeing.
About the role: We have an exciting opportunity for a Local Community Specialist to join our team at Rockingham. Occasionally there may be travel to the Booragoon store also when business requires. In this role, you'll deliver end-to-end support to local customers across their channel of choice - in-store, by phone, through messaging, or out in the community. You'll play a key role within your local team by role-modelling accountability, customer advocacy, and high-quality service. This is a hands-on role where you'll solve a wide range of customer needs - from everyday enquiries to more complex situations - while contributing local insights that help improve the experience for your community. You'll also act as a specialist within your team, supporting others through sharing knowledge, coaching, and inclusive collaboration.
What you'll be doing:
- Deliver personalised, needs-based support to customers across in-store, phone, messaging and community channels.
- Build trusted relationships through clear communication, empathy and follow-through.
- Contribute local insights and ideas to improve how customers experience Medibank.
- Support member growth through retention, referrals and new membership conversations.
- Role-model quality, accuracy and care - including privacy and compliance obligations.
- Collaborate closely with your local team, sharing knowledge and supporting each other to deliver great outcomes.
You might already have the skills for this role if you…
- Enjoy helping people and take pride in delivering thoughtful, personalised service.
- Are confident having conversations and adapting your approach to different customers.
- Like solving problems and seeing things through from start to finish.
- Can balance attention to detail with empathy and good judgement.
- Enjoy working as part of a team and supporting others to succeed.
- Are motivated by purpose and like seeing the impact of your work in your community.
You don't need prior health insurance experience - we'll support you to build product knowledge. Your transferable customer, communication and problem-solving skills are what matter most.
Location: Rockingham and occasionally Booragoon. Flexible working: In-store, home and community-based working depending on roster and customer needs. Rotating roster: Monday to Friday with alternating Saturday work. The working hours rotate between 8am - 8pm.
Inclusion and Accessibility: We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.
Local Community Specialist employer: Medibank Private Limited
At Medibank, we are committed to fostering a vibrant work culture that prioritises health, wellbeing, and personal development. As a Cloud Tech Lead, you will enjoy flexible working arrangements, opportunities for professional growth, and the chance to collaborate with diverse teams across Australia, all while contributing to meaningful change in the healthcare sector. Join us in creating an inclusive environment where your expertise can thrive and make a real impact on the lives of Australians.
