Virtual Registered Nurse (Triage) in Gold Coast

At Amplar Health, we're transforming how healthcare is delivered in Australia. Through in-home care, virtual health services and community-based programs, we're making healthcare more accessible, connected and personalised for the people who need it most.

As part of the Medibank Group, you'll join a team that's improving health outcomes, expanding access to care, and helping shape the future of healthcare.

This isn't just a job. This is your career in health, amplified. Ready to take your nursing career in an exciting new direction?

Following sustained growth across Amplar Health and our Nurse Triage services, we're expanding our team and offering permanent opportunities for Registered Nurses to build their future in virtual healthcare. Use your clinical expertise to make a meaningful difference to people across Australia, while enjoying greater work-life balance with the comfort of working from home.

As a Triage Nurse in our Virtual Health team, you'll assess and triage a diverse range of health concerns over the phone, using your clinical judgement to identify risk, provide evidence-based health advice and determine the most appropriate next steps in care. You'll support a broad range of presentations, helping callers understand their options and connecting them with the most appropriate healthcare services when further assessment or treatment is required.

As a permanent member of staff, you will have access to a wide range of benefits that include:

• Subsidised Private Health Insurance - Up to 35% off, plus discounts on Travel, Life and Pet Insurance
• Salary Packaging– On Motor Vehicles & Superannuation
• Paid Parental Leave - For eligible employees
• Health & Wellbeing Allowance – $200 to contribute towards extra-curricular activities such as gym memberships, sporting equipment, books & other activities
• Wellbeing Programs - Including Feel Good grants, wellbeing hub, Employee Assistance Program and online fitness classes
• Exclusive Discounts - Access to rewards across attractions, cinema, hotels and more
• Supportive Clinical Leadership – 24/7 leadership support in a KPI environment
• Career Growth Opportunities - Join a business investing in its people and expanding nationally

Hours and FTE Requirements:

• Permanent roles available supporting both part time (minimum 0.6 FTE) and full time hours
• Work from anywhere in Australia, including regional and rural areas
• Due to the nature of workload patterns and to align our staffing with consumer demand, our roster requires a mix of in-hours and after-hours shifts
• This is a 24/7 service, so we have a range of available shift times on offer, including split-shifts. We are looking for candidates who can commit to one Friday shift per fortnight.
• You will work on a two-week roster that will remain fixed for the first 6 months of your employment.
• We are committed to supporting a healthy work-life balance. In line with Medibank and Amplar Health policy, your combined hours across all employers must not exceed 40 hours per week.

Training & Start Dates:

• Comprehensive, full-time paid virtual training will commence on your first day of employment and will be delivered during business hours (AEDT).
• Please note: Full availability for training is required to ensure a smooth onboarding and training experience.
• Commencement in December or January

Work-from-Home Setup:

• Private home office with a closable door
• Fast and Reliable internet: minimum 50 Mbps download / 20 Mbps upload
• This role requires an NBN fibre or Cable connection, we are not able to support wireless internet or mobile connections in this role.
• Ability to multitask listening, typing, and navigating online resources
• Full technology suite provided (including computer, monitors, keyboard, mouse, headset, ethernet cable)

About You:

• You're a compassionate communicator with a strong clinical background and a drive to deliver exceptional service.
• You thrive in a virtual environment and are confident working independently.
• Registered Nurse (Division 1) with a minimum of 3 years full-time clinical experience within the last 5 years (equivalent to 5100 hours total).
• Current AHPRA registration with no notations
• Experience in A&E and Triage, as well as Paediatrics, Community Care, or Acute Medical/Surgical. Please note: Aged Care experience is not sufficient for this role.
• Strong assessment skills and ability to work autonomously
• Comfortable using computers, digital systems and multitasking in a fast-paced environment
• Availability for weekend and night shifts
• Experience in virtual communication (video/audio conferencing, chat)
• Previous call centre or customer service experience
• Corporate or multidisciplinary team experience
• Commitment to ongoing professional development

Why work for Amplar Health:

At Amplar Health, you'll be part of a team that's transforming healthcare while building a career with purpose. Whether you're delivering care directly or supporting better health outcomes behind the scenes, you'll be empowered to grow, make an impact and help shape the future of healthcare.

We're committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.

We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.

Ampal Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.