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It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. And as part of the Medibank Group, you'll join an organisation united by that shared purpose.
Ready to lead, connect and make an impact in your local community?
Are you someone who enjoys bringing people together, supporting teams to do their best work, and shaping meaningful experiences for customers and community? This role is an opportunity to step into a flexible, purpose-led leadership role where your transferable skills really matter.
Why join a Community Leadership role at Medibank?
We’re on a mission to create Better Health for Better Lives — for our customers, our communities and our people. As a Local Community Lead you’ll play a key role in bringing that purpose to life at a local level while continuing to grow your own capability and career.
What makes this role rewarding for our people:
Flexibility & autonomy:Balance time working in-store, from home and out in the community. You’ll have the freedom to plan your week in a way that supports you and your team.
Connection with people & purpose:Build strong, trusted relationships with your team, customers and community partners — and see the real impact of your leadership every day.
Career development & stretch: Strengthen your leadership, coaching and decision-making skills in a role that encourages experimentation, learning and continuous improvement.
Supportive culture:Be part of a geographically based, cross-functional team that value collaboration, wellbeing and shared success.
About the role
We have an exciting opportunity for a full time Local Community Lead to join our team at Coffs Harbour.
In this role, you’ll lead a geographically based community team, creating an environment where people feel supported, empowered, and accountable. You’ll balance customer experience, team engagement, and performance while shaping local solutions that respond to the needs of your community.
This is a hands‑on leadership role where you’ll coach, remove barriers and help your team focus on what matters most — delivering trusted, personalised support to our customers.
What you’ll be doing
Create a positive, inclusive team environment where people feel connected, supported and motivated
Coach and develop team members, helping them build confidence, capability and ownership
Use local insights and feedback to improve how customers experience Medibank
Balance service delivery and growth across in-store, phone and digital channels
Encourage collaboration, experimentation and continuous improvement at a local level
Represent Medibank in the community and strengthen local relationships and partnerships
You might already have the skills for this role if you…
Have experience leading, coaching or supporting others — formally or informally
Are confident having conversations, providing feedback and building trust
Enjoy problem‑solving and helping teams navigate change
Can prioritise, make decisions and stay focused on customer and team outcomes
Communicate clearly and adapt your style for different people and situations
Are motivated by purpose and enjoy seeing the impact of your work on others
You don’t need specific health insurance experience — your leadership and people skills are what matter most.
Why work for Medibank
At Medibank, we believe work should help you live better. You'll be part of a team that's reimagining how work, wellbeing and growth come together, with the flexibility, support and opportunities to make a meaningful impact while building a career that works for you and reaching your fullest human potential.
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.
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Local Area Manager in Coffs Harbour employer: Medibank Private Limited
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