Medi-Rent has over 30 years' experience in providing medical and maternity rental equipment for the management of people's health as well as preventative solutions to optimise healthy lifestyles.
We are looking for a full time Customer Service Officer to join our friendly team in Matraville, NSW. This is a hybrid role with the flexibility to work from home 2 days per week once training is complete. Complete on the job training will be provided in this key role to support our Customer Service team. You will work closely with the Operations Manager and service our clients across Australia and New Zealand.
Salary & hours
- Salary: $70,000 to $75,000 plus super
- Office days (3 per week): 9am to 5pm
- Work from home days (2 per week, after training): 10am to 6pm
- Hybrid work with 2 days from home each week once you're trained
- Full on the job training, so you are set up to succeed from day one
- A role where your work directly helps people manage their health, recovery and new parenthood
- A supportive team that values work/life balance, recognition and career development
Tasks & responsibilities
- Liaising with customers and clients over the phone, via email and occasionally in person at our office
- Assisting customers with product enquiries and payment options
- Creating accurate rental contracts and ensuring all conditions for rental have been met
- Processing returns and exchanges in our rental system
- Maintaining accurate customer records
- Availability to occasionally cover weekend shifts when our weekend staff are unavailable would be desirable
Skills & experience
- Experience in a customer service, sales, marketing or communications role
- Strong administrative and computer skills using software such as Microsoft Office Suite
- Ability to empathise with customers and solve problems tactfully, respectfully and politely
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Proven knowledge of safe work practices
- High attention to detail
- Ability to organise to meet processing times
- Positive and friendly attitude
Qualifications
- Criminal Records Check or ability to obtain one
Medi-Rent works to provide its staff with support, career development opportunities, education, responsibility and recognition, work/life balance, and satisfying roles.
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