National Customer Experience Manager - DVA
- Full-time
Responsibilities
- Act as the primary point of contact for customers, ensuring seamless communication and support across all channels.
- Drive referral and revenue growth through outstanding customer service and consistent, high-quality delivery.
- Partner with operational management to embed improvements into service delivery, enhancing case management and customer service capabilities.
- Understand customer needs deeply and develop tailored solutions to overcome challenges.
- Identify new business opportunities and implement strategies to secure and grow our customer base.
- Represent WorkFocus in public forums and on committees as required, showcasing our commitment to excellence.
Qualifications
- Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehab Counselling or other equivalent allied health/work health and safety professions desirable.
- Minimum of three years of scheme industry experience essential.
- Strong understanding of customer drivers and customer service in work and wellness services.
- Demonstrated experience in delivering repeat business and /or new business in the workers compensation scheme.
- Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
- Exceptional organizational and time management skills.
Benefits
- Truly flexible working, in the community, from home and the office – you set your schedule
- Learn and be mentored from a multi-award-winning team!
- Multiple career pathways and professional development opportunities – 90% of our leadership team have been promoted from within!
- Generous financial incentives program to reward you for your impact
- Purchase additional annual leave
- Paid parental leave
- Additional employer benefits package including salary sacrificing, fitness passport, novated leasing, Star Finder referral program and so much more!
- Relocation Assistance
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Job Location
National Customer Experience Manager - DVA employer: MedHealth
At WorkFocus, we pride ourselves on being Australia's most awarded work and wellness provider, offering a supportive and flexible work environment for Rehabilitation Consultants. With a strong commitment to professional development, our team enjoys structured mentorship, multiple career pathways, and generous benefits, including the opportunity to work across 80 locations in Australia. Join us to make a meaningful impact in people's lives while advancing your career in a diverse and inclusive culture.
