The Senior Business Analyst - Salesforce serves as the critical link between business stakeholders and technology teams, ensuring Salesforce solutions effectively support strategic objectives, operational requirements, and customer outcomes. This role is responsible for leading requirements discovery, business process analysis, solution design, and delivery activities across the Salesforce ecosystem.
The Senior Business Analyst – Salesforce partners with business leaders, product owners, Salesforce administrators, developers, architects, and external vendors to identify improvement opportunities, define business requirements, and deliver scalable Salesforce solutions that maximize platform value and user adoption.
What you bring
- Bachelor's degree in information technology, Business, Commerce, or a related discipline.
- Minimum 5+ years' experience as a Business Analyst.
- Minimum 3+ years' experience delivering Salesforce-based solutions.
- Demonstrated experience facilitating workshops and gathering complex business requirements.
- Experience working within Agile delivery environments.
- Strong understanding of CRM, customer engagement, sales, marketing, and service processes.
- Proven experience translating business requirements into functional solution designs.
- Salesforce Certified Business Analyst certification.
- Salesforce Advanced Administrator certification.
- Experience with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or Salesforce Platform.
- Experience with integration platforms and APIs.
- Experience working in enterprise-scale environments
- Aged Care Industry Experience
Desirable Criteria
- Salesforce Certified Business Analyst certification.
- Salesforce Administrator certification.
- Salesforce Advanced Administrator with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, or Salesforce Platform.
- Experience with integration platforms and APIs.
- Experience working in enterprise-scale environments
- Aged Care Industry Experience
Why work for us?
Be part of work that truly makes a meaningful difference.
mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 4300 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.
We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.
What do we offer?
- Work Life Balance and Hybrid Flexible Working.
- Not for profit Salary Packaging benefit up to $15,900 and Meals Card up to $2,700.
- Employee Assistance Program alongside awards and recognition
- Range of other benefits and discounts.
All successful candidates must possess or be willing to undergo and pass a National Police Check and other relevant checks.
Applications close: 21/08/2026
Senior Business Analyst - Salesforce employer: Mecwacare
At mecwa care, we pride ourselves on being a leading not-for-profit organisation that truly values its employees and the meaningful work they do. Located in Ballarat, our supportive work culture fosters professional growth through extensive training and development opportunities, while our commitment to employee well-being is reflected in benefits like full salary packaging and access to discounted health insurance. Join us in making a difference in the lives of over 20,000 people each week, and be part of a diverse team that celebrates inclusivity and collaboration.
