McMillan Shakespeare's MMS brand Oly is seeking a Customer Support Manager to lead the customer support function, delivering a high-quality, scalable experience across inquiries, case management and escalations.
You will drive service standards, team performance and continuous improvement, partnering across business units to remove pain points and automate where possible, while coaching a high-performing, customer-centric team in a hybrid working environment.
Customer Support Leader - Experience and Operations employer: McMillan Shakespeare
At MMS, we pride ourselves on being an employer that truly values its people and their contributions. Our supportive work culture fosters personal and professional growth, offering comprehensive learning opportunities and a commitment to employee wellbeing through initiatives like the Sonder digital platform and generous parental leave. Located in a vibrant community, we embrace diversity and inclusivity, ensuring that every team member feels valued and empowered to make a meaningful impact in their role as a Collections Consultant.
