Senior Office IT Solutions Advisor in Sydney

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development.
• A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm's diversity fuels creativity and helps us come up with the best solutions.
• Exceptional benefits: On top of a competitive salary, we provide a comprehensive benefits package to enable holistic well-being for you and your family.

Your Impact: You will deliver operational technology excellence with the instincts of a trusted advisor, providing concierge-grade IT support and empowering colleagues to adopt modern digital workplace tools. You will manage end-to-end local technology operations and colleague enablement - diving into walk-in IT Bar support, real-time incident resolution, device lifecycle provisioning (Windows, macOS, Jamf), conference room AV readiness, and high-impact event execution. In parallel, you will champion the adoption of firm-wide tools and emerging AI technologies, lead interactive enablement sessions, and bridge the gap between day-to-day colleague experiences and global IT product teams. Your work will ensure seamless business continuity, eliminate technology disruptions across office operations and executive events, and build colleagues' confidence and self-sufficiency in leveraging modern workplace technologies.

You will be based in Sydney as part of our Tech Ecosystem function. This team delivers operational excellence, user-centric workplace technology solutions, and proactive colleague enablement across the organization.

Your Qualifications and Skills:

• Bachelor's degree or equivalent practical experience preferred
• 3+ years of corporate IT support, workplace technology, service desk, or professional services experience
• Strong technical troubleshooting expertise across Microsoft Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, AV systems, and endpoint management platforms (e.g., Jamf)
• Proven experience maintaining operational records, tracking incidents, and managing assets using ServiceNow or comparable IT Service Management (ITSM) platforms
• Hands-on experience with hardware lifecycle management, including configuring, imaging, deploying, inventorying, and securely packaging/shipping IT equipment and peripherals
• Demonstrated passion for emerging technologies and AI-enabled productivity tools, with the ability to lead enablement sessions and champion tool adoption
• Proficient in rational decision-making, root-cause troubleshooting, and translating recurring user pain points into actionable service improvement recommendations
• Excellent organizational capabilities and time management to prioritize competing operational demands independently in a fast-paced environment
• Ability to work in-person and travel as needed
• Ability to operate office equipment and handle transportation of materials or objects, when required
• Strong communication skills, both verbal and written, in English, with the ability to convey technical concepts clearly to non-technical colleagues and build trusted relationships across all seniority levels