At a Glance
- Tasks: Provide top-notch customer service and support clients through their building journey.
- Company: Successful residential builder with a diverse project portfolio in North West Sydney.
- Benefits: Long-term job security, competitive salary, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on mentoring and professional development.
- Why this job: Join a supportive team and make a real difference in clients' building experiences.
- Qualifications: 4+ years in customer service within the building industry and strong communication skills.
The predicted salary is between 75000 - 90000 $ per year.
- Customer Service Representative - Builder Developer - North West Sydney
- What's On Offer
- Long term security with 3 years secured work right now
- Great environment and great leadership in place that will ensure mentoring and career growth can happen making it very hard for people to want to leave
- Diversity in projects the company deliver from H&L to medium density projects for large stand-alone developers
- Overview Of The Role
- Baulkham Hills Location
- Residential Builder with a development arm - highly successful
- Not your typical project home builder; they have a diverse portfolio of work
- Big land bank which sees them in a strong position right now giving the current land shortages
- Work alongside an existing team of 4 with a dedicated CSR Manager
- Salary depending on experience, $75k - $90k + Super
Key Responsibilities
- Support clients from contract deposit to handover through the provision of personalised customer service and administration support
- Client Relationship Management
- Maintenance of client files and related information
- Workflow management and reporting
- Liaison with internal departments and teams on required approvals
- Coordination of engineering details, water board, hydraulic, acoustic, bushfire etc.
- Preparation of submission documentation and liaison with relevant Developer/Council/PCA
- Coordination of all necessary documentation from clients, suppliers, contractors, lenders, brokers as required
- Provision of practical completion and settlement letters prior to and completion of settlement
Requirements To Apply
- 4 + years of experience within the building industry in a Customer Service role with working knowledge of the Pre-Construction and Construction process.
- Ability to clearly identify the Customers’ needs and generate solutions to suit both the Customer and business.
- Excellent communication skills both written and verbal.
- Interpersonal skills with the ability to build a quick rapport with Customers
- Strong attention to detail.
- Competent computing skills in Microsoft Office, On-Site Companion or an equivalent system
- A confident and friendly personality with the ability to work well in a co-operative team environment
- Self-motivated, dedicated and dynamic
- Highly organised with the ability to multi-task and deal with a variety of activities
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Customer Service Representative in North Sydney employer: Mckinnel Associates
Mckinnel Associates is an exceptional employer, offering a dynamic work culture that prioritises safety, quality, and teamwork in the thriving residential construction sector of Perth. With opportunities for professional growth and a supportive environment, employees can expect to develop their skills while enjoying the benefits of relocation assistance and a company vehicle. Join us to be part of a high-performing team dedicated to delivering outstanding results in a vibrant city.
We think you need these skills to ace Customer Service Representative in North Sydney
Communication Skills
Problem-Solving Skills
Adaptability
Time Management
Flexibility
Organizational Skills
Compassion
