This is an exciting opportunity for an experienced Duty Manager to join the team at the Logan Village Hotel, part of the McGuire Hotels' group. As Duty Manager, you will play a pivotal role in ensuring the smooth and efficient running of this thriving hospitality establishment. This is a full-time role based in the Southern Suburbs & Logan area of Brisbane, Queensland.
What you'll be doing
Oversee and coordinate the daily operations of the hotel, including reception, concierge, and guest services
Manage and supervise the front-of-house team, providing guidance, training, and support to ensure exceptional customer service
Respond to customer inquiries and concerns, resolving issues promptly and professionally
Maintain high standards of cleanliness, presentation, and health and safety throughout the hotel
Assist with financial management tasks, such as cash handling, reporting, and budget monitoring
Collaborate with other departmental managers to ensure a cohesive and integrated approach to hotel operations
Contribute to the development and implementation of policies, procedures, and best practices
What we're looking for
Proven track record of successfully managing hotel operations, including front-of-house and team leadership
Strong problem-solving and decision-making skills, with the ability to think on your feet and respond effectively to challenging situations
Excellent communication and interpersonal skills, with the ability to build rapport and work collaboratively with a diverse range of stakeholders
Passion for delivering exceptional customer service and creating a positive customer experience
Qualifications in Hospitality Management or a related field would be highly regarded
What we offer
At McGuire Hotels', we are committed to creating a rewarding and supportive work environment for our employees. In this role, you can expect:
- A collaborative and inclusive team culture that values your contribution
About us
McGuire Hotels' is a leading hospitality group with a growing portfolio of properties across Brisbane and the Gold Coast. Our mission is to provide exceptional customer experiences by fostering a culture of excellence, innovation, and sustainability. We are committed to investing in our people and creating opportunities for them to thrive and develop their careers.
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Duty Manager - Logan Village Hotel employer: McGuires Hotels
At McGuire Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Robina, Queensland. As a Duty Manager at RQ Tavern, you'll enjoy opportunities for career growth and development within a supportive team environment that values your contributions. Join us to be part of a leading hospitality group dedicated to creating memorable experiences for both our customers and employees.
