Department Manager in Waterloo

We are seeking applicants who meet the following requirements/qualifications from working within the McDonald’s system:

• Have Worked as a Crew Member: Future Department Managers need to have worked as a crew person. As a minimum, crew must be proficient on all stations before they can be trained as a Crew Coach or Shift Manager (6-12 months).
• Complete the Crew Coach Development Program: Key requirements include completing the Crew Coach Development Program e-Learning, being trained and verified on all crew stations, practicing training new crew alongside an experienced crew coach, and understanding and abiding by McDonald's policies.
• Complete Shift Manager Training: Key requirements include completing MDP1 Manager training program, being verified to complete the Food Safety Daily Checklist, attending first aid training, fire training, and completing all e-learning associated with the Leadership Transitions Program.
• Complete Department Manager Training: Key requirements include attending the Advancing Your Leadership and Developing the Leader in Me courses at the Charlie Bell School of Management, and completing at least one of the following courses: Customer Experience, Product Quality, or People Performance.

General Responsibilities:

• Product Quality Control: Monitor restaurant procedures to ensure customers receive quality products and coach the team to correct any issues.
• Engaging with Customers: Actively seek customer feedback to ensure an exceptional experience and execute marketing plans to maximise sales.
• Maintain Restaurant Cleanliness: Monitor and react to the cleanliness of the restaurant and direct crew to rectify issues.
• Maintaining General Safety and Security: Ensure the restaurant is a safe and secure space and that all workplace safety laws and regulations are followed.
• Safety Reporting: Complete incident reports and hazard logs to maintain an official record of safety issues.
• Food Safety: Ensure compliance with McDonald's and government food safety standards.
• First Aid and Fire Training: Qualified to provide first aid and trained to respond to fires, ensuring safe evacuation during emergencies.
• Manage and Maintain Profit: Review and monitor guest counts and sales to align with business goals.
• Cash Control: Accountable for cash management in accordance with McDonald's Policies and Procedures.
• Equipment Maintenance and Troubleshooting: Responsible for planned and daily maintenance of equipment and troubleshooting issues.
• Ensure Policies are Adhered To: Role model, enforce, and educate crew on relevant McDonald's Policies.
• Coaching and Developing Crew: Aid the Crew Coach Team with training and provide feedback for performance reviews.
• Analysing Data: Review service metrics and communicate department goals to the management team.
• Managing Communications: Cascade essential communications to employees and provide feedback to identify opportunities and solve problems.
• Ensuring Labor Law Compliance: Ensure compliance with all relevant labour laws and regulations.
• Creating a Positive Working Environment: Be the first point of contact for crew issues and uphold the Open Door Policy.

Department Specific Responsibilities:

• Weekly Roster: Create weekly crew rosters based on projected sales and guest counts.
• Creating Sales Projections: Develop sales and guest count projections based on past performance and upcoming events.
• Leading the Crew Coach Team: First point of contact for Crew Coaches, running meetings and setting priorities.
• Developing New Crew Coaches: Support new Crew Coaches through the Crew Coach Development Program.
• Scheduling Training: Schedule training shifts and confirm completion with Crew and Crew Coaches.
• Tracking Training: Ensure all crew are verified to work at their assigned stations.
• Hiring New Crew: Screen applications, conduct interviews, and onboard new crew while meeting legal requirements.
• Leading the Maintenance Team: Follow up on maintenance of the restaurant and ensure proper training for maintenance crew.
• Completing Stock Counts: Update inventory records through stock counts.
• Ordering Stock: Ensure sufficient product stock and organise deliveries.
• Stock Control: Generate and analyse reports to minimise waste and theft.

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