CORE PURPOSE
This role entails working closely with our customers, account managers and production team to manage and complete orders from receipt of job request to delivery of labels in an accurate and timely manner.
RESPONSIBILITIES
- Act as the primary point of contact for customer enquiries, orders, and service requests.
- Process customer quotations, sales orders, artwork approvals, and related documentation.
- Coordinate with Production, Scheduling, Pre-Press, Procurement, and Accounts teams to ensure on-time delivery.
- Keep customers informed of order progress, timelines, and any changes that may impact delivery.Manage customer projects from order placement through to invoicing.
- Maintain accurate customer and order information within company systems.
- Support Account Managers and assist with new product introductions, press approvals, and subcontracted work.
- Resolve customer issues and contribute to continuous improvement initiatives.
REQUIREMENTS
- Previous experience in Customer Service, Sales Support, Order Management, or a similar role within manufacturing, packaging, printing, or industrial environments.
- Strong communication and relationship-building skills with both customers and internal stakeholders.
- Excellent organisational skills, attention to detail, and ability to manage multiple priorities.
- Proficiency in ERP systems and Microsoft Office applications.
- Customer-focused mindset with strong problem-solving abilities and a proactive approach to service delivery.
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Customer Service Representative in Griffith employer: MCC
Join our dynamic Adelaide print team as a Print Operator, where you'll be part of a global organisation committed to innovation and sustainability. We offer competitive remuneration, free onsite parking, and a supportive work culture that prioritises employee growth through continuous learning opportunities and a robust Employee Assistance Program. Experience the satisfaction of working alongside skilled craftspeople in a collaborative environment, all while enjoying the benefits of a rotating schedule that promotes work-life balance.
