At a Glance
- Tasks: Assist customers with information and directions at busy transport locations.
- Company: Join a major government project with a focus on customer engagement.
- Benefits: Flexible shifts, team environment, and potential for future projects.
- Other info: Great opportunity for career growth in customer service and events.
- Why this job: Perfect for those who love interacting with people and being active outdoors.
- Qualifications: Friendly, reliable, and comfortable in public-facing roles.
The predicted salary is between 19.8 - 24.2 $ per hour.
Join a major customer service project across the Illawarra. McArthur is recruiting a team of Customer Service Officers and Team Leaders for an upcoming transport-focused customer engagement project across Wollongong and surrounding locations. You'll work as part of a two-person street team at busy public transport locations, helping customers with information, directions and wayfinding while providing a friendly, visible and professional presence on the ground. This is a great opportunity for people who enjoy working with the public, like being out and about, and want to be part of a large, well-organised project team.
The role
- Welcoming and assisting customers
- Providing directions, information and wayfinding support
- Working closely with your street-team partner
- Monitoring customer activity and identifying issues
- Providing feedback from the field
- Completing simple end-of-shift reporting
- Escalating issues to Team Leaders and project management
- Following project procedures, safety requirements and daily briefings
We also have opportunities for experienced Team Leaders, who will take on additional responsibility for communication, coordination, reporting and supporting teams across the project.
About you
- Friendly, confident and approachable
- Reliable and punctual
- Comfortable speaking with members of the public
- Calm and professional in busy environments
- Able to follow instructions and work as part of a structured team
- Flexible with locations and shift times
Experience in customer service, events, hospitality, tourism, transport, retail, venues, concierge or other public-facing roles would be highly regarded.
Availability
The project is expected to run for approximately one month and will include a mix of:
- Weekday shifts
- Weekend work
- Early morning starts
- Multiple Wollongong and Illawarra locations
Candidates with strong availability across the project period will be highly regarded. Project-specific training and operational briefings will be provided before deployment.
More than one project
Strong performers may also have the opportunity to work across future McArthur projects and events, providing further casual work across customer service, transport and event operations. Further project information will be provided to shortlisted candidates during the recruitment process.
Customer Service Officers employer: McArthur
Fraser Coast Regional Council is an exceptional employer, offering a unique opportunity to lead investment attraction and commercial growth in a region renowned for its stunning coastal lifestyle and community spirit. With a focus on professional development, competitive remuneration packages, and the chance to make a significant impact on the local economy, employees can thrive in a supportive environment that values innovation and collaboration. Relocating to the Fraser Coast means embracing a balanced life where career ambitions align with personal well-being, making it an ideal choice for those seeking meaningful and rewarding employment.
