At Mazda Australia, you'll be part of a globally recognised automotive brand with a reputation for design, innovation, technology and an unmistakable focus on the driving experience.
But working at Mazda is more than the vehicles.
It's about being part of a team that values collaboration, continuous improvement and putting a human touch at the centre of what we do.
About the Role
We are seeking a Service Development Analyst to play a key role in ensuring the accuracy, integrity and performance of Mazda's national dealer service data. You'll work across teams, systems and stakeholders to enhance data quality, drive service retention and deliver meaningful insights that inform decision-making and business growth.
This position requires a full-time (5 days a week) presence at our Mulgrave office to foster a collaborative work environment and promote effective teamwork.
Key Responsibilities:
Act as the primary contact for service programs, supporting dealers and internal stakeholders with guidance, service development initiatives and programs to drive revenue.
Manage the Inactive Service Offers Program and dealer inactive calls, using data analysis and monthly reporting to identify improvements and enhance engagement.
Monitor dealer performance and engagement through Mazda Guild rankings, service initiatives and reporting, while preparing management presentations, dealer briefings and project updates.
Coordinate new dealer appointments and transfers, support service marketing campaigns, manage POS stock and deliver Owner Communication Programs.
Manage and maintain accurate, timely and accessible dealer service data, including reporting, data extraction and Power BI dashboards.
Oversee the ISDT and Maestro programs, including dealer performance monitoring, data accuracy, system maintenance, staff training and documentation.
About You:
You have automotive, operational or applicable knowledge or experience. You're proactive and thrive in a collaborative environment where precision matters. You enjoy solving problems, translating complex data into clear insights and building strong relationships with internal and external stakeholders.
To be successful, you will have:
A tertiary qualification in business, IT or a related discipline.
3+ years' experience in a similar analytical or business support role.
Strong data management and reporting skills, with proficiency in Power BI and Excel.
Excellent attention to detail, with the ability to identify trends and recommend improvements.
Effective communication and stakeholder management skills.
New car discounts and participation in the discounted lease car program
17.5% annual leave loading
Access toweekend loan cars, uniform allowance, onsite subsidised café and additional perks
Ongoinglearning and development opportunities
Wellness programs throughout the year (skin checks, flu vaccinations, EAP, discounts)
Application and Selection Process:
Applicants must have unrestricted and ongoing work rights in Australia.
Mazda Australia values attitudes and behaviours that align with our organisational culture.
Successful applicants will be subject to an online psychometric assessment, police,qualificationand reference checks.
Service Development Analyst in Melbourne employer: Mazda
Mazda Australia is an exceptional employer, offering a dynamic work environment where collaboration and continuous improvement are at the forefront. As a Dealer Business Manager, you'll enjoy a range of benefits including a company car, discounts on new vehicles, and ongoing professional development opportunities, all while being part of a globally recognised brand that prioritises innovation and customer experience. With a strong focus on building trusted relationships and driving meaningful outcomes, Mazda fosters a culture that empowers employees to make a significant impact across the dealer network in Victoria.
