Position Title: NSW Branch Operations Manager Company Vision
Leading the pool industry with Eco-friendly products which grant our customers an Exceptional Experience of a pure, clean, safe and relaxing pool.
General Position Statement
The NSW Branch Operations Manager is an all-rounder, who is capable of leading the Warehousing teams, 3PL management & Customer Service teams at our Gregory Hills Branch in Sydney. The role also takes the lead in facility management for the main Gregory Hills site and the two other Sydney satellite branch locations.
As a seasonal, growing business, the successful candidate will need to lead from the front, embrace change and be adaptable as our business continues its growth trajectory.
We're looking for someone that can continue & improve the excellence in both Customer Service & Warehousing by leading from the front with particular focus on:
Team culture & spirit in line with the Maytronics Values
Warehousing & 3PL performance including - delivered in full on time, stock management, housekeeping & safety metrics
Customer service performance including customer response time and accuracy, administrative output
The role will include a strong induction with support from the incumbent high performer who is retiring.
Qualifications Skills and Experience
Proven team leader experience in a warehouse/customer facing role
Experience in a picking/packing warehouse
Practical knowledge and experience of stock control
Experience with WH&S in a Warehouse environment
Effective phone contact handling skills and active listening
Competent using CRM systems and practices
Flexible with customer interactions and ability to adapt/respond to various personalities
Excellent written and verbal communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Proficient in Microsoft Office suite including Word, Excel, PowerPoint and Outlook
Our company promise is Exceptional Experience. We achieve this by our living our values:
Personal Responsibility
Customer Focus
Integrity & Fairness
NSW Branch Operations Manager employer: Maytronics Australia
Maytronics Australia is an exceptional employer that prioritises a people-focused culture, offering competitive remuneration and a generous bonus scheme for its Business Development Manager role. With thorough training on innovative products and a commitment to employee growth, you will thrive in a dynamic environment that values your contributions while you build lasting relationships across Victoria and South Australia. Join a passionate team dedicated to delivering outstanding customer experiences in the thriving commercial pool cleaning industry.
