At a Glance
- Tasks: Manage late-stage collections, negotiate repayment plans, and support customers through financial challenges.
- Company: Join a leading fintech organisation recognised as one of Australia's Top 5 Employers.
- Benefits: $80,000 - $90,000 + Super + Commission, hybrid work model, and wellness initiatives.
- Other info: Comprehensive training and genuine career development opportunities in a supportive team environment.
- Why this job: Make a real difference by helping customers navigate their financial situations while growing your career.
- Qualifications: 1+ years in collections or recoveries, strong communication skills, and a solutions-focused mindset.
The predicted salary is between 76000 - 84000 $ per year.
- Collections & Recoveries Consultant - Late Stage Recoveries
- MAYDAY is excited to partner with a leading fintech organisation to recruit an experienced
Collections & Recoveries Consultant to join their high-performing Sydney CBD team.
If you're experienced in collections or recoveries and enjoy finding solutions, negotiating outcomes, and helping customers navigate challenging financial situations, this is an excellent opportunity to join an award-winning employer that genuinely invests in its people.
You'll benefit from comprehensive training, structured onboarding, and ongoing support, setting you up for long-term success from day one.
What's in it for you?
- $80,000 - $90,000 + Super + Commission Structure
- Sydney CBD location with a hybrid working model (1 day WFH)
- Join an organisation proudly recognised as one of
- Australia's Top 5 Employers
- Supportive, collaborative culture with wellness initiatives, team events and a stocked kitchen
- Genuine career development and progression opportunities
- Comprehensive onboarding and ongoing training
Key Responsibilities
- Manage a portfolio of late-stage commercial collections and recoveries accounts
- Investigate accounts through skip tracing and information gathering to support positive outcomes
- Build rapport with customers to understand circumstances and negotiate repayment plans or settlements
- Handle inbound and outbound customer conversations with professionalism and empathy
- Assess financial hardship applications in line with company policies and regulatory requirements
- Work collaboratively with the wider team to achieve individual and business objectives
- Maintain accurate records and case notes within company systems
- What You'll Bring
- Minimum 1 year's experience in collections or recoveries
- Exposure to late-stage collections, recoveries or arrears management highly regarded
- Experience with skip tracing and negotiating payment arrangements
- Strong communication, negotiation and objection-handling skills
- Resilience, accountability and a solutions-focused mindset
- Ability to thrive in a fast-paced, KPI-driven environment
- Proficiency with Microsoft Office
- Salesforce experience advantageous but not essential
- Litigation experience highly regarded
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Recoveries & Collections Specialist in Sydney employer: Mayday Recruitment
Mayday Recruitment is an exceptional employer that values innovation and collaboration, providing a dynamic work environment in Melbourne's Inner CBD. With a strong focus on employee growth, we offer comprehensive training programs and opportunities for professional development, ensuring our team members thrive in their roles. Our inclusive culture fosters creativity and teamwork, making it a rewarding place to contribute to meaningful projects that drive significant change.
