MAYDAY Recruitment is partnering with leading insurance clients across Sydney CBD and North Sydney as they prepare for a busy period, with multiple opportunities available for experienced Customer Service Insurance Agents across inbound and retentions teams.
What's on offer?
- Immediate start
- Location: Sydney CBD, North Sydney
- Employment type: 3-6-month temporary assignments, full-time work
- Hourly rate: $38-40 p/h + super
- Hours: Monday - Friday, 8am - 7pm (roster shifts)
- Opportunities to work with established insurance providers
- Supportive team environments, including full onboarding and ongoing training
Key Responsibilities:
- Manage high volume of inbound and outbound customer calls in a busy contact centre environment.
- Respond to customer enquiries across multiple insurance products, including home, pet and boat insurance.
- Assist customers with policy renewals, premium enquiries, policy changes and general account maintenance.
- Handle retention conversations, identifying opportunities to retain existing customers and reduce policy cancellations.
The ideal candidate:
- Previous experience in a contact centre or high-volume customer service environment - insurance experience preferred
- Strong communication skills with a genuine focus on customer care and the ability to handle difficult conversations confidently.
- High attention to detail with a results focused approach
- Confident using Microsoft Office and online systems
Candidates on a Working Holiday Visa are encouraged to apply, provided at least 6 months is left remaining on their visa. Please note, these positions cannot be used to meet regional work requirements.
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Expression of Interest - Multiple Customer Service Insurance Agents in Sydney employer: MAYDAY Recruitment Group
Join a global boutique professional services brand in the heart of Melbourne CBD, where you will thrive in a collaborative and professional environment. This role offers you the chance to take ownership of your work, contribute to meaningful governance practices, and grow your career within a dynamic organisation that values employee development and innovation. Enjoy the benefits of working in a central location with a team that is committed to excellence and making a significant impact across the business.
