MAYDAY Recruitment is excited to be partnering with a globally recognised leader in travel assistance, medical support and travel risk management, seeking compassionate and customer-focused Travel Assistance Case Managers to join their Brisbane team.
This is a unique opportunity to build a rewarding career where you'll support travellers during some of their most challenging moments. Whether assisting with medical emergencies, travel disruptions or urgent support requests, you'll play a vital role in helping people when they need it most.
MAYDAY Recruitment is excited to be partnering with a globally recognised leader in travel assistance, medical support and travel risk management, seeking compassionate and customer-focused Travel Assistance Case Managers to join their Brisbane team.
This is a unique opportunity to build a rewarding career where you'll support travellers during some of their most challenging moments. Whether assisting with medical emergencies, travel disruptions or urgent support requests, you'll play a vital role in helping people when they need it most.
What's in it for you?
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Full-time permanent position
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Excellent career progression opportunities within a growing global organisation
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Comprehensive paid training and ongoing professional development
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Hybrid working model with flexibility to work from home after training
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Brisbane CBD location
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Rotating roster of eight 10-hour shifts per fortnight between 7:00am and 9:00pm
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Supportive and collaborative team environment
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Complimentary travel insurance and additional employee benefits
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Meaningful work where you can make a genuine difference in people's lives every day
The Role
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Customer Service – Respond to inbound calls from travellers requiring assistance, delivering exceptional service and support during stressful situations.
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Problem Solving – Assess customer circumstances and determine the most appropriate course of action to achieve positive outcomes.
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Case Management – Coordinate assistance services, healthcare providers and travel-related support both domestically and internationally.
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Communication – Liaise with travellers, family members, medical professionals and service providers to ensure cases are managed effectively.
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Administration – Maintain accurate records, case notes and customer updates while managing multiple systems simultaneously.
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Delivery Focus – Consistently provide a high standard of customer care while adhering to service standards and operational procedures.
The Ideal Candidate
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Demonstrated experience in a customer service, contact centre, travel, healthcare or emergency assistance environment
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Strong communication and interpersonal skills, with the ability to build rapport quickly
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Exceptional empathy and resilience when dealing with sensitive or emotional situations
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Excellent problem-solving and decision-making abilities
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Strong attention to detail and ability to accurately manage administration tasks
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Confidence using multiple systems while speaking with customers
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Ability to remain calm and professional under pressure
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Additional language skills such as Spanish, French or Italian would be highly regarded
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A genuine passion for helping others and delivering outstanding customer experiences
If you're looking for a career where no two days are the same and your work genuinely makes a difference, we'd love to hear from you!
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Case Manager - Travel Assistance in Brisbane employer: MAYDAY Recruitment Group
Join a global boutique professional services brand in the heart of Melbourne CBD, where you will thrive in a collaborative and professional environment. This role offers you the chance to take ownership of your work, contribute to meaningful governance practices, and grow your career within a dynamic organisation that values employee development and innovation. Enjoy the benefits of working in a central location with a team that is committed to excellence and making a significant impact across the business.
