Operations and Clinical Services Manager (Registered Nurse) in Sydney

As Operations and Clinical Services Manager (RN), you will lead the day-to-day operations and clinical governance of the service within delegated authority. You will work through the Care Coordination, HR Administration and Payroll/Rostering roles to maintain safe, compliant and financially sustainable services. Reporting to the Managing Director of Mavcare, you will also play a central role in integration, service improvement and workforce development. The role is contingent upon Mavcare completing the acquisition of the target company.

Key responsibilities

• Lead day-to-day service delivery, client coordination and workforce operations, ensuring responsibilities are clearly allocated and completed through the administration, rostering and care coordination team.
• Oversee workforce planning and recruitment, working with the Care Coordination and HR Administration role to complete screening, onboarding, induction and personnel records.
• Oversee payroll inputs, invoicing, purchasing and financial administration, working with the Payroll and Rostering Officer and finance support to verify accuracy, authorisation and timely processing.
• Undertake or oversee client home visits, clinical assessment, support review and service quality checks according to client needs and identified risks.
• Maintain audit readiness and lead agreed improvement actions.
• Lead a structured compliance uplift: NDIS Practice Standards, worker screening, incident management, and staff qualification records, closing any gaps identified through due diligence and audit.
• Manage the service budget within delegated authority, including workforce utilisation, fleet and other operating costs, debtor management, billing accuracy against NDIS/Support at Home plan utilisation.
• Maintain and strengthen accurate client, workforce, service and financial records, including billing controls, debtor ageing and bad-debt prevention processes.
• Lead, support and develop the direct care workforce through clear role expectations, supervision, competency assessment, performance management and workforce planning.
• Implement approved workforce changes where required.
• Lead clinical governance and practice oversight, ensuring individual support plans, risk assessments, and clinical documentation meet regulatory and best-practice standards.
• Coordinate operational integration, systems migration, policy alignment, record transfer, reporting and implementation of agreed Group systems and controls.
• Provide concise weekly, and more frequent reporting during integration when required, covering operational and financial performance as well as progress against improvement actions and KPIs.
• Participate in a shared after-hours on-call roster, with clear escalation arrangements for clinical, safeguarding and reportable incident matters.

About you

• Current registration as a Registered Nurse (unrestricted AHPRA registration).
• Demonstrated management experience in NDIS, home care, disability, or allied health service delivery, ideally including P&L or budget accountability.
• Experience owning end-to-end office operations (recruitment, payroll oversight, invoicing, and purchasing) in a small-to-mid-sized service business.
• Demonstrated community or disability nursing experience, including clinical risk assessment, support planning, medication governance, clinical deterioration and oversight of high-intensity supports where delivered.
• Working knowledge of the NDIS Practice Standards and Quality and Safeguards Commission requirements.
• Working knowledge in the Aged Care Support at Home program is desirable.
• A demonstrated record of strengthening compliance, financial controls, governance and service quality while supporting teams through operational change.
• Excellent written and verbal communication, and confidence reporting directly to ownership on both clinical and financial performance.

Applicants must address the mandatory Registered Nurse registration, NDIS experience and operational leadership requirements in their cover letter. Shortlisted applicants will be required to provide evidence of registration, screening and relevant qualifications.

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About us

Mavcare is a Sydney-based, NDIS care organisation building a multi-entity group across disability support, allied health, and aged care. We acquire and integrate established local providers, strengthening systems, governance and operational capability while preserving trusted client relationships, local service knowledge and clinical quality. This role leads the day-to-day operations and clinical governance of the newest business in the Mavcare Group during integration and into ongoing operations. A genuine leadership seat in a growing multi-entity care group, with a clear path to broader Group operational responsibility as Mavcare scales. Direct access to the outgoing owners during the 6-month transitional period, alongside Mavcare's Managing Director through the integration period. Performance-linked incentive structure tied to compliance, service quality, and financial outcomes. The autonomy to shape and professionalise a service, backed by Group-level systems, finance, and compliance support.