Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield & Parramatta
Casual | 3 - 4 days per week
Matrix Education is hiring part time Customer Service Representatives to join the team at our Bella Vista, Castle Hill, Chatswood, Epping, Hurstville, Strathfield and Parramatta locations. Working hours are 3 to 4 days per week, including at least one weekend shift.
As a Customer Service Representative, you will provide a range of administrative services to our customers, contribute to continuously improving processes to satisfy customer needs whilst building and maintaining strong relationships with all client bases. Full on-the-job training and support is provided.
Thepositionisidealforacustomerserviceprofessionalwhoislookingtotakethenextstepintheircareerandgrowwithinanorganisation.
What you’ll do...
- Respondingtoinboundtelephone,emailandfacetofaceenquiries.
- Ownershipofendtoendenrolmentmanagement,fromtriallessons,enrolmenttoretention.
- Deliveryofinternalcommunicationsatthecampuslevel.
- Providingsupporttostaffandstudentsonsite.
What you’ll need...
- Outstandingverbalandwrittencommunicationskills,withaconfident,politeandprofessionalapproach.
- Abilitytoremaincalmandfocusedduringbusyperiods.
- Friendlyandapproachablenature-yougenuinelyenjoyhelpingothers.
- Strongproblem-solvingskills-youthinkonyourfeetandstaycomposedunderpressure.
- ExperienceusingCRMsystems(SalesforceCRMexperienceisabigplus).
A few of our perks...
- Convenient campus locations across Sydney,
- Competitive remuneration rates,
- Open and collaborative management team,
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Customer Service Representative employer: Matrix Education
Matrix Education is an exceptional employer that fosters a vibrant work culture centred around collaboration, innovation, and academic excellence. With a commitment to professional growth, employees benefit from ongoing development opportunities while working alongside passionate educators dedicated to shaping the future of ambitious students. Located in Australia, Matrix offers a dynamic environment where faculty leaders can make a significant impact, ensuring both personal fulfilment and meaningful contributions to the educational landscape.
