Are you an organised, capable and people-focused administrator who enjoys solving problems, speaking with families and making sure things run smoothly behind the scenes?
Maths Words Not Squiggles (MWNS) is seeking warm, highly organised and proactive team members to join our growing team. With two positions available, you're welcome to work from either our Brookvale or Caringbah Centre.
Maths Words Not Squiggles | 3 Positions Available: Brookvale, Rozelle & Caringbah
Are you an organised, capable and people-focused administrator who enjoys solving problems, speaking with families and making sure things run smoothly behind the scenes?
Maths Words Not Squiggles (MWNS) is seeking warm, highly organised and proactive team members to join our growing team. With two positions available, you're welcome to work from either our Brookvale or Caringbah Centre.
About the Role
This is a central administration role supporting MWNS centres and Centre Managers across the business. You'll be responsible for managing the afternoon administration function from 3pm-8pm, ensuring parent enquiries are handled promptly, new families receive an excellent first impression and Centre Managers have the administrative support they need to keep their centres running smoothly.
This role is ideal for someone who enjoys being busy, is naturally good at solving problems and genuinely enjoys working with people.
Your responsibilities will include:
Administration & Centre Support
- Managing the afternoon administration function from 3pm-8pm
- Providing administrative support to Centre Managers across MWNS
- Responding to and actioning administrative requests from centres
- Managing student and family records and keeping information accurate and up to date
- Assisting with timetable changes, make-up lessons, attendance and enrolment updates
- Coordinating information between families, Centre Managers and tutors
- Identifying and resolving administrative issues quickly and proactively
- Ensuring outstanding tasks and enquiries are followed up appropriately
- Supporting the smooth operation of our centres from a central administration perspective
Parent Customer Service
- Answering incoming parent phone calls and responding to emails
- Providing friendly, professional and helpful support to current families
- Handling parent questions, requests and concerns
- Finding practical solutions to problems and ensuring issues are followed through to resolution
- Communicating clearly with families and Centre Managers
- Building positive relationships with parents and creating an excellent customer experience
- Ensuring families feel heard, supported and well looked after
New Enquiries & Enrolments
- Responding to new parent enquiries via phone, email and other channels
- Speaking with prospective families to understand their needs
- Providing information about MWNS programs, services and enrolment options
- Conducting confident and consultative enrolment conversations
- Following up prospective families and helping convert enquiries into enrolments
- Recommending appropriate tutoring options based on each student's needs
- Ensuring new families receive a smooth and welcoming onboarding experience
- Accurately recording and updating enquiry and enrolment information
About You
We're looking for someone who is:
- Highly organised and able to manage multiple priorities at once
- Warm, friendly and confident when speaking with parents and customers
- An excellent communicator, both over the phone and in writing
- A strong problem solver who enjoys finding solutions
- Proactive and comfortable taking ownership of tasks from start to finish
- Confident handling customer enquiries and potentially difficult conversations
- Comfortable with sales and having conversations that lead to enrolments
- Detail-oriented and reliable with strong administrative skills
- Calm and professional in a busy environment
- Able to work independently while supporting a wider team
- Comfortable learning and using different computer systems and software
- Naturally positive and committed to providing an excellent experience for families
Previous experience in administration, customer service, sales, education or a similar people-focused role is highly regarded.
Teaching experience is not required for this position.
Working Hours
Monday to Thursday: 3pm - 8pm
Friday: 3pm - 7pm
Saturday: 8:30am - 3:30pm
(Options to work only 3-4 days available).
About Maths Words Not Squiggles
Maths Words Not Squiggles is a growing tutoring company with eight centres across NSW. We support students from Kindergarten to Year 12 in Mathematics and English through engaging, personalised lessons that build confidence and academic success.
Our culture is welcoming, supportive and collaborative. We believe every interaction matters, from a parent's first enquiry to a student's final lesson, and we are passionate about creating an environment where students, families and staff genuinely enjoy being.
If you're an organised, people-focused administrator who enjoys solving problems, building relationships and helping a growing business run smoothly, we'd love to hear from you.
