At a Glance
- Tasks: Provide top-notch IT support and troubleshoot complex network issues.
- Company: Join Mastercom, a leader in tech solutions with a supportive team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement and skill development.
- Why this job: Make a real difference by solving technical challenges and supporting customers.
- Qualifications: Experience in Level 2/3 IT support and strong networking skills required.
The predicted salary is between 62100 - 75900 $ per year.
Provide Level 2/3 support across Mastercom's internal systems and customer environments.
Support the IT Manager with daily operations and projects, maintain reliable and secure infrastructure, and take ownership of technical issues through to resolution.
Key responsibilities
Provide technical support to staff and customers, managing tickets, priorities, updates and escalations.
Configure and troubleshoot switches, routers, firewalls, wireless networks, VLANs, DNS, DHCP and VPNs.
Support Microsoft 365, Windows, Active Directory/Entra ID, servers, virtualisation and endpoints.
Manage user onboarding, offboarding, permissions, patching, backups and IT assets.
Gather customer requirements and assist with network design, implementation, testing and site commissioning.
Maintain network diagrams, IP registers, configuration records, procedures and troubleshooting guides.
Apply security controls and assist with incidents, outages and remediation.
Coordinate with vendors and technical teams, sharing knowledge and supporting project delivery.
Follow company policies, change procedures and WHS requirements.
Participate in agreed after-hours support and maintenance arrangements.
About you
Demonstrated Level 2/3 IT support and practical networking experience.
Strong troubleshooting skills across Microsoft environments and network infrastructure.
Working knowledge of servers, virtualisation, backups and cybersecurity.
Clear communication, customer service and technical documentation skills.
Ability to work independently, prioritise tasks and follow through to completion.
Desirable: Experience with industrial networks, fibre infrastructure, Juniper, Cambium, Fortinet, Omada, Intune or Proxmox; relevant certifications; and a current driver licence.
Applicants must have existing, unrestricted work rights in Australia. Mastercom is unable to provide visa sponsorship for this position.
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IT Support Consultant - Level 2/3 in Sydney employer: Mastercom
Mastercom is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for IT Support Consultants looking to grow their careers. With a strong emphasis on employee development, you will have access to ongoing training and opportunities to work on diverse projects within a supportive team environment. Located in a vibrant area, Mastercom offers competitive benefits and a commitment to maintaining a reliable and secure infrastructure, ensuring that you can thrive both professionally and personally.
