At a Glance
- Tasks: Handle customer enquiries, book jobs, and convert leads into confirmed work.
- Company: Master Trades Network, a fast-growing trades services organisation.
- Benefits: Ongoing training, strong team culture, and opportunities for growth.
- Other info: Dynamic environment with consistent inbound demand and leadership support.
- Why this job: Join a high-energy team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales, strong communication skills.
The predicted salary is between 36000 - 44000 $ per year.
We’re looking for a confident and driven Customer Service & Sales Coordinator to join a fast-paced contact centre environment. You’ll be the first point of contact for customers — handling enquiries, booking jobs, and converting inbound leads into confirmed work. This role suits someone who enjoys speaking with people, working toward targets, and being part of a high-energy, performance-driven team.
About the Company
Master Trades Network is a consumer-centric, high-growth trades services organisation. Utilising best‑in‑class technology, marketing, and operations, the business delivers fast, reliable, and qualified professionals to provide complete maintenance, installation, and repair solutions to customers across Australia. With rapid expansion underway, the organisation continues to invest heavily in training, equipment, technology, and talent — ensuring it remains at the forefront of the evolving trades industry.
What You’ll Be Doing
- Answer inbound calls and convert enquiries into booked jobs
- Provide clear, accurate information and solutions to customers
- Handle customer concerns and turn issues into positive outcomes
- Work closely with operations and teammates to deliver a seamless customer experience
What We’re Looking For
- Experience in a call centre, customer service, or sales-focused role
- Strong communication skills with a confident, professional phone manner
- A results-driven mindset with a focus on conversion and performance
- Strong multitasking and time management skills
- Comfortable working across multiple systems simultaneously
- A positive, resilient attitude with a willingness to learn
Why Join
- Ongoing training, coaching, and performance support
- A strong team culture — collaborative, supportive, and driven
- A stable, high-volume environment with consistent inbound demand
- Opportunities to build both customer service and sales capability
- A high-energy, team-focused environment with strong leadership support
If you’re someone who enjoys turning conversations into outcomes and wants to grow in a fast-moving, customer-focused environment.
Customer Service Representative in Sydney employer: Master Trades Network
Join a dynamic and entrepreneurial team at our trusted plumbing service, where we prioritise same-day service and quality. As part of our Customer Care Team, you'll benefit from a supportive work culture that values your growth through frequent training and coaching, while also enjoying the opportunity to advance within our expanding multi-state company. If you're ready to embrace a fast-paced environment and make a meaningful impact, this is the perfect place for you.
