At a Glance
- Tasks: Lead a team of Home Support Workers and ensure top-notch service delivery.
- Company: Join an award-winning community service organisation making a real difference.
- Benefits: Enjoy flexible work, salary packaging, bonus leave, and career development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and perspectives.
- Why this job: Make a meaningful impact in people's lives while growing your career.
- Qualifications: Cert IV in Ageing Support or equivalent, plus relevant experience.
The predicted salary is between 15899 - 15899 $ per year.
Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.
This position will work across our Taree and Port Macquarie offices. This is a newly established and varied position, providing leadership, supervision, and guidance to staff, while also managing rosters. You’ll focus on high quality service delivery and client satisfaction, as well as staff support and compliance with Award conditions.
Tasks and responsibilities include:
- Staff Supervision and Support - Supervise, mentor, and support Home Support Workers through regular meetings, performance management, and team engagement, while fostering a positive and respectful work culture.
- Rostering - Develop and manage compliant, accurate rosters that align with client needs and staff availability, respond to daily changes, monitor efficiency and compliance, and maintain up-to-date service and roster records.
- Administration and Compliance - Maintain accurate records, manage compliance and training requirements, investigate feedback or complaints, prepare reports, and participate in the on-call roster.
- Service Delivery and Quality - Support continuous improvement of service delivery in line with CHSP and Support at Home requirements.
Essential Qualifications and Requirements:
- Cert IV in Ageing Support, Certificate III in Administration, Business Studies or equivalent, Certificate III in Individual Support, Home & Community Services, Aged Care, Disability or equivalent
- 12 months Administration/Case Management or Coordinator/Team Leader experience
- Current NSW driver's licence and vehicle with current NSW registration and third-party insurance
Personal Attributes:
- Professional, compassionate, and client-focused
- Strong understanding of privacy and confidentiality principles
- Ability to work both collaboratively and independently
- Lateral thinker with initiative and strong problem-solving skills
- Leads by example and provides consistent, timely support to staff
What do we offer?
- Flexible working environment with a positive work culture
- Work for an award-winning community organisation with career development opportunities
- Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.
- Bonus leave (3 days p.a.; pro rata for part-time)
- Option of Fitness Passport discounted gym and pool membership
We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.
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