Summary:
The Sales Support and Customer Service Specialist plays a crucial role in ensuring customer satisfaction and supporting the sales team within the manufacturing and production industry. Based in Kewdale, Western Australia, this permanent full-time position involves providing exceptional service to clients, managing inquiries, and facilitating smooth sales processes to contribute to the overall success of the business.
Responsibilities:
- Assist customers with inquiries and provide product information to enhance their purchasing experience.
- Process sales orders and ensure timely delivery of products to clients.
- Collaborate with the sales team to support sales initiatives and achieve targets.
- Maintain accurate records of customer interactions and transactions in the database.
- Resolve customer complaints and issues promptly and effectively.
- Prepare sales reports and assist in the analysis of sales data to identify trends.
- Coordinate with production and logistics teams to ensure customer requirements are met.
Qualifications:
- Associate degree or equivalent experience in a relevant field.
- Proven experience in sales support or customer service, preferably in the manufacturing sector.
- Strong communication and interpersonal skills to effectively engage with customers and team members.
- Proficient in using CRM software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Strong problem-solving skills and attention to detail.
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Contact Details:
Maspro Engineering Trading Pty Recruitment Team
