Customer Service & Operations Administrator | Bookkeeping & Sales
Are you highly organised, great with people, confident with numbers and have a natural flair for sales?
Then we want to hear from you!
At Marshall Gas Ltd, we're an established, family-run heating and cooling business with big ambitions for the future.
As we continue to grow and invest in smarter systems and technology, we're looking for a proactive, commercially minded individual to join our busy office team.
This isn't just another admin job!
We're looking for someone who enjoys variety, takes ownership and understands that great customer service, efficient operations and strong sales follow-up are at the heart of a successful business.
What will your day look like?
- Customer Service – Being the friendly, professional first point of contact for our customers.
- Diary Management – Coordinating our engineers' diaries, scheduling servicing, breakdowns and installations, and keeping everything running smoothly.
- Estate Agent Work Orders – Managing instructions from letting agents and property managers, liaising with tenants and landlords, and ensuring jobs progress efficiently.
- Bookkeeping & Accounts – Invoicing, Xero, reconciliations, credit control and supporting financial administration.
- Sales & Quotation Follow-Up – Proactively following up quotations, converting enquiries into confirmed bookings and identifying opportunities for additional business.
- Systems & Processes – Working with our bespoke Marshall Gas app and CRM to streamline workflows and improve efficiency.
What are we looking for?
- Previous experience in administration and customer service.
- Bookkeeping experience, ideally using Xero.
- A sales background or confidence in following up quotations and converting enquiries.
- Excellent communication and organisational skills.
- Someone who can prioritise, problem-solve and take initiative.
- Strong attention to detail and a positive, can-do attitude.
- Experience in the heating, plumbing, construction or property management sectors would be an advantage, but isn't essential.
What's in it for you?
- Competitive salary of £28,000–£30,000 depending on experience.
- Performance-related bonus of up to £2,000 per year, linked to achievable KPIs including quotation conversions, customer service, diary management and bookkeeping accuracy.
- Opportunities for training, development and progression.
- Modern systems and technology designed to make your working day more efficient.
- A role where your contribution really matters!
We're not looking for someone to simply turn up and tick boxes. We're looking for someone who wants to make a difference, take pride in their work and grow with us.
Sound like you? We'd love to hear from you!
Send your CV and a short introduction to info@marshallgas.co.uk
And if you know someone who would be perfect for this role, please share or tag them below!
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