At a Glance
- Tasks: Advise customers on holiday options and ensure a smooth contract process.
- Company: Join a leading vacation club with a focus on customer satisfaction.
- Benefits: Flexible shifts, competitive pay, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to develop your career.
- Why this job: Make dreams come true by helping others plan their perfect holidays.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 45000 - 55000 $ per year.
Contribute to the success of the organization by effectively advising customers about their different holiday options and providing information about the Marriott Vacation Club. Develop relationships with prospective owners by following up on referrals and leads. Cater the experience to the individual needs and preferences of each potential owner, and follow through with the contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner. Maintain the customer relationship after joining the club to ensure continued owner satisfaction with the organization.
Assist the Project Director with the operation of the gallery, ensuring Holiday Advisors are scheduled to meet client flow, being available for periodic meetings and reviewing reports, and disseminating this information to the team. This position also serves as the subject matter expert for Marriott Vacations Worldwide's portfolio of vacation ownership products, clubs, and vacation experiences across all regions. The role must maintain a comprehensive understanding of the features, benefits, eligibility requirements, and operational processes associated with MVC's global products and offerings.
The role acts as a key resource throughout the sales and purchase process, assisting with other Advisors' presentations, helping with advice on each of their presentations, supporting floor operations and tour flow, providing expert product and financing information, ensuring recommendations are made in the client's best interests, reviewing and approving purchase documentation, and overseeing contract execution and closing activities.
Additionally, the Marketing & Holiday Advisor will encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott Vacation Club property. Answer guest questions about property facilities/services. Receive, record, and relay messages accurately, completely, and legibly.
Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 4.5 kilograms without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
CANDIDATE PROFILE
Preferred Education and Experience
- High school completion or equivalent
- Related work experience
Required Qualifications
- Proficiency in reading and writing English (additional language required for certain positions)
- Incumbent is required to maintain an active and in-good standing professional RG146 or any other license required by law.
- Experience working with various Clubs worldwide
Willing To:
- Work in contact with the general public using strong communication and customer service skills
- Demonstrate openness to adapt to different cultural contexts based on location
- Be flexible across shifts as required by business needs
- Comply with the FASEA Code of Ethics and the Corporations Act to ensure any recommendations are made in the best interests of the client
JOB SPECIFIC TASKS
- Encourage and support the establishment of a positive work environment that recognises both individual and team accomplishments and provides a safe haven for open and honest communication.
- Assist Project Director in managing the client experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.
- Conduct and/or participate in regular management meetings to review both the week and period performance and make action plans to ensure peak performance.
- As directed by Project Director, work with Advisor team to ensure adequate coverage based on anticipated client flow.
- Conduct and/or contribute to material for Daily Huddles/Line Ups.
- Work with other business functions and Project Director in supervising the daily operational aspects of the Gallery.
Marketing & Holiday Advisor employer: Marriott Vacations
As a Marketing & Holiday Advisor at Marriott Vacations Worldwide, you'll be part of a dynamic team that values customer relationships and personal growth. Our supportive work culture fosters collaboration and encourages professional development, ensuring you have the tools to succeed in advising clients on their holiday options. Located in a vibrant area, we offer competitive benefits and a unique opportunity to engage with diverse clients while promoting unforgettable vacation experiences.
