Looking to take your leadership career to the next level?
Awarded Queensland's Best RSL in 2025, Maroochy RSL is a large, modern venue located in Maroochydore, just minutes from the beach on the Sunshine Coast. We offer our members and guests an exciting array of food and beverage outlets, events function centre, cocktail lounge and gaming experience with 300 of the latest gaming machines.
Exceptional customer service is our specialty, and we pride ourselves in providing a unique and enjoyable customer experience. We offer a great work-life balance alternative for everyone who joins our cohesive team of professionals.
An exciting opportunity exists for an experienced Customer Service Manager/Duty Manager to become a vital member of our dynamic, innovative leadership team. This role requires a professional self-starter with initiative and a 'can do' attitude. You will be articulate, hardworking and proactive.
What you'll do:
- The day to day operationsmanagement of Maroochy RSL
- Maintain a constant and visible presence in public areas and interact with members and patrons
- Investigate and, where possible, solve any customer or staff complaints/queries
- Assist with the supervision of all operations including equipment, staff performance, customer satisfaction and safetyfor the duration of allocated shifts
- Ensure all staff comply with the policies and procedures of Maroochy RSL
- Ensure the economic usage of all plant, equipment and utilities such as lighting and air conditioning
- Coordinate supervisors to ensure that staff are effectively supervised and performing tasks to standard
- Motivate staff to feel they are part of a team and reinforce their importance in the team
- Enforce dress regulations and patron behaviour requirements, along with other standards prescribed by the Chief Executive Officer
- Maintain statistical and financial records as necessary
- Provide daily reports, ensuring that relevant information is recorded in sufficient detail to enable Senior Management to understand what has occurred during the shift
What we’re looking for:
- Excellent leadership, interpersonal and communication skills
- Honesty and reliability with a positive and enthusiastic approach to service excellence
- Integrity and strong problem-solving abilities
- Be able to work autonomously and as part of a team
- Be able to multitask and work well under pressure; time management is essential
- 2 - 3 years' experience in a Hospitality Management or Duty Manager role
- Current RMLV Certificate & Approved Managers Licence
- Current RSA and RSGStatement of Attainment
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Customer Service Manager/Duty Manager in Maroochydore employer: Maroochy RSL
Maroochy RSL is an excellent employer that values work-life balance and fosters a supportive team environment. With flexible hours and opportunities for professional growth, our bistro kitchen offers a dynamic atmosphere where chefs can thrive while delivering exceptional service. Located in the vibrant Maroochydore area, employees enjoy a unique blend of community engagement and culinary creativity.
