At a Glance
- Tasks: Manage patient bookings and enquiries for radiology services with a focus on exceptional customer service.
- Company: Join Marina Radiology, a leading provider of medical imaging services in Victoria.
- Benefits: Enjoy exclusive staff discounts, employee assistance programs, and wellbeing initiatives.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Make a difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Customer service experience, strong communication skills, and attention to detail required.
The predicted salary is between 49500 - 60500 $ per year.
Marina Radiology is seeking a skilled and customer-focused Radiology Bookings Clerk to join our dynamic Customer Contact Centre team in Berwick, Victoria. This full-time role is an excellent opportunity for an organised and detail-oriented professional to contribute to the smooth running of our medical imaging services. All patient communication will be done via telephone or the internet.
What you'll be doing:
- Efficiently managing patient bookings and enquiries for a range of radiology services (e.g. CT, MRI, X-ray and Ultrasound)
- Providing exceptional customer service to both patients and healthcare providers
- Maintaining accurate patient records and scheduling information
- Coordinating with our radiology teams to ensure timely and seamless appointment scheduling
- Assisting with other administrative tasks as required to support the overall operations of the Customer Contact Centre
The role will require you to work a rotating 38 hour roster between 8.00am and 6.00pm Monday to Friday and the occasional Saturday (overtime rates apply).
What we’re looking for:
- Previous experience in a customer service or administrative role, preferably in a medical or healthcare setting
- Excellent communication and interpersonal skills, with the ability to engage effectively with patients and healthcare professionals
- Strong organisational skills and attention to detail to maintain accurate records and schedules
- Proficiency in using computer systems and software, including scheduling and booking systems
- A caring and empathetic approach to working with patients
- A team player attitude and willingness to contribute to the smooth running of the Customer Contact Centre
What we offer:
- Exclusive staff discounts for groceries, popular retail outlets and fuel
- Employee assistance program and wellbeing initiatives
About us: Marina Radiology is a leading provider of medical imaging services in Victoria, with a reputation for clinical excellence and a commitment to patient-centred care. As a growing organisation, we are dedicated to delivering innovative solutions and expanding our reach to better serve the healthcare needs of our community. Marina Radiology is an Equal Opportunity Employer.
Radiology Bookings Clerk in Melbourne employer: Marina Radiology
Marina Radiology is an exceptional employer that values the growth and development of its staff, offering a unique opportunity for Tutor Radiographers to blend clinical expertise with education. With a supportive work culture, ongoing professional development, and exclusive employee benefits, including discounts and access to an Employee Assistance Program, you'll thrive in a collaborative environment dedicated to high-quality patient care and mentoring future radiographers. Join us in shaping the future of imaging while enjoying a fulfilling career in Melbourne's vibrant healthcare community.
