At a Glance
- Tasks: Ensure customer satisfaction by building strong relationships and addressing inquiries.
- Company: Join MapTrack, a rapidly growing tech company transforming asset management.
- Benefits: Enjoy remote work, competitive salary, and travel opportunities to meet clients.
- Other info: Dynamic role with opportunities for growth and travel across Australia.
- Why this job: Make a real impact by helping clients maximise their business outcomes.
- Qualifications: 2+ years in relevant industries or B2B SaaS with strong communication skills.
The predicted salary is between 49500 - 60500 $ per year.
Get AI-powered advice on this job and more exclusive features.
Company Description
Founded in Australia in 2019, Map Track has rapidly expanded and now manages over 500,000 assets across various industries.
Our AI-powered platform unifies asset tracking, digital forms, compliance, documents/files, maintenance, inventory/parts, and GPS/Io T data feeds into a single platform.
Accessible anytime, anywhere, on any device, Map Track provides real-time visibility, reduces downtime, improves compliance, and prevents asset loss.
Trusted by businesses from trade to multinational mining organizations, Map Track is known for its user-friendly interface, rapid innovation, and exceptional support.
Role Description
This is a full-time, REMOTE role for a Customer Success Manager located in Australia.
You'll be responsible for ensuring customer satisfaction and retention by building and maintaining strong client relationships.
Day-to-day tasks include addressing customer inquiries, providing product training, analyzing customer data to improve experience, and collaborating with internal teams to resolve issues.
The role requires proactive communication with clients to understand their needs and help maximise the business outcomes they achieve.
Qualifications
- 2+ years in the mining, construction, subcontractor, infrastructure maintenance or facility services industry OR 2+ years in B2B Saa S
- Customer outcome focused
- Ability to build long-term successful partnerships focused on driving business value for clients.
- Excellent written and verbal communication skills
- Problem-solving skills
- Ability to work independently and as part of a team
- Experience in using Customer Relationship Management (CRM) software, video calls
Whilst day-to-day work will be remote, the role will require regular travel to visit customers onsite and will be paid for by Map Track.
- Seniority level
- Entry level
- Employment type
- Full-time
- Industries
- Software Development
Customer Success Manager in Newcastle employer: MapTrack
MapTrack is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture that fosters innovation and collaboration. As a remote Customer Success Manager, you'll enjoy the flexibility of working from anywhere in Australia while receiving comprehensive support and training to excel in your role. With a commitment to employee well-being and regular opportunities for professional development, MapTrack stands out as a rewarding place to build a meaningful career in the tech industry.
