At a Glance
- Tasks: Lead a team to deliver exceptional service and create memorable dining experiences.
- Company: Join Accor, a global leader in hospitality with over 400 hotels in Australia.
- Benefits: Competitive salary, career growth, and special team member rates for stays.
- Other info: Dynamic work environment with opportunities for creativity and fun.
- Why this job: Be a part of a vibrant team and make a real impact on guest experiences.
- Qualifications: RSA certification and strong understanding of restaurant operations required.
The predicted salary is between 68864 - 75000 $ per year.
Job Type: Permanent position | Full time position
Job Description
We are seeking passionate and driven individuals who are hungry for career progression and want to take on the role of Café or Restaurant Supervisor.
We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!
As our next Café or Restaurant Supervisor you will
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times.
- Ensure all Team
Members maintain smooth and efficient food and beverage service within their allocated section, anticipating guest needs before being asked.
- Assign Team
Member allocation of duties, ensuring rotation of job tasks and maximising productivity.
- Conduct pre-service and post-service briefings (where required).
- Support the Head of Department in ensuring that all Team
Members receive a thorough induction upon commencement, ongoing training and attend formal training sessions.
- Assist Head of Department in preparing training plans for Team
Members and conducting on the job training sessions.
- Assists in conducting Performance Development Appraisals of Team
Members when required.
- Maintain par levels and order stock as required.
- Monitor rosters in accordance with legislation and business levels, ensuring at all times the department is staffed appropriately and operating within budgetary guidelines.
- Have an understanding of all licensing and operating legislation which affects the department including the Liquor Act.
- Complete all operational reports on a daily basis establishing workable records of the department history for future forecasting.
- Ensure food items offered in the outlet are of a consistent standard and provide the Chef with feedback in relation to sales, wastage, menu changes or special requests.
- Establish and maintain open channels of communication between all departments in the Property particularly the kitchen to ensure the smooth operation of the department.
- Ensure the department is consistently ready for service at the scheduled operating times.
- Perform the reconciliation of daily takings
- Ensure Team
Members have a strong product knowledge of the ingredients, method of preparation and presentation of all items on the menu and buffet.
- Ensure Team
Members have strong product knowledge of all wine styles on the outlet wine list.
- Ensure that all opening and closing procedures are carried out to an acceptable standard
- Promptly report any maintenance work required in the proximity of the outlet to the Head of Department.
- Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.
What we are looking for
- The possession of a current RSA is essential
- Someone who has a strong understanding of the day-to-day operations of running a restaurant
- A passion for sequence of service and a desire to create an amazing experience for every single customer
- A person who is both an invaluable team player as well as a well-rounded leader
Why work for Accor?
With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.
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Café or Restaurant Supervisor in Sydney employer: Mantra Group
Accor Melbourne Epping is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional growth. As the Director of Sales, you will lead a dynamic team in a state-of-the-art hotel environment, with access to industry-leading training platforms and global networking opportunities. Enjoy unique benefits such as discounts on accommodation and food & beverage worldwide, alongside a commitment to your career development within a world-leading hotel operator.
