Room Attendant

Mantra on View is conveniently located in the heart of Surfers Paradise and a short walk from the light rail. Here you will find a range of hotel and suite style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast, it offers a range of conferencing spaces, NOSH Pan Asian restaurant, bar, pool and spa, catering for a wide range of travellers, from leisure to corporate. The Gold Coast offers much to explore during your downtime, including famous beaches, endless restaurant options, shopping meccas, music festivals, and major theme parks.

Purpose

As a Room Attendant, you play a vital role in our Housekeeping department, dazzling our guests by keeping our rooms super clean and paying attention to every tiny detail. Your responsibilities extend beyond physical tasks and include collaborating harmoniously within the team and helping guests whenever needed. Your dedication ensures that every guest has a wonderful stay, leaving with cherished memories of great hospitality.

The Role

Casual loading on all hourly rates! Base rate of $27.08. With Loadings: Monday - Friday $33.85ph, Saturday $40.62ph, Sunday $47.39ph and Public Holidays $67.70ph! Adult wages for all team members 16 years and above.

Primary Responsibilities

• Thoroughly clean all sections of the guest rooms, such as changing linens, cleaning bathrooms, and wiping down surfaces, ensuring an exceptional first impression.
• Work diligently within the established guidelines to achieve the impeccable standards we hold dear.
• Maintain and restock housekeeping trolleys, keeping them organised and well equipped.
• Use cleaning materials with care and adhere to safety protocols to ensure a secure environment.
• Respect guest privacy and security, upholding our commitment to their comfort.
• Report maintenance issues promptly, showing your dedication to a flawless experience.

Skills and Experience

• Previous experience as a cleaner or room attendant is a plus.
• Your communication style is warm and welcoming, making guests and team members feel right at home.
• You have an eye for detail and work efficiently, managing your time well and taking pride in your tasks.
• You enjoy a physical role, navigating between rooms may involve using internal and external staircases and open pathways.
• You embrace collaborating with colleagues from various backgrounds.
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays as required.

Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy.
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.