At a Glance
- Tasks: Manage hotel operations overnight, ensuring guest satisfaction and safety.
- Company: Join Accor, a leading global hotel operator with a vibrant culture.
- Benefits: Enjoy discounts, career development, and networking opportunities worldwide.
- Other info: Dynamic role with endless career growth potential in hospitality.
- Why this job: Be the hero of the night, creating memorable experiences for guests.
- Qualifications: Experience in Night Audit or Accounts is a plus; customer service skills are essential.
The predicted salary is between 50715 - 61985 $ per year.
Mantra Trilogy is located on the bustling Cairns Esplanade and a stone’s throw from the shores of the Coral Sea. The property hosts 225 rooms comprising hotel, one, two and three bedroom apartments spread over three towers. The location boasts a tropical lifestyle where in your downtime you can explore the Great Barrier Reef, enjoy the cafés and restaurants along the esplanade, experience Cape Tribulation and enjoy local markets.
Purpose
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.
Primary Responsibilities
- Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.
- Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries.
- Manage the reception desk and oversee night audit and reporting procedures.
- Uphold overnight property security standards.
- Assist in preparing for the daytime team's operations.
Skills and Experience
- Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance.
- A positive demeanour and capable of working independently.
- Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits.
- Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences.
- A keen eye for detail to ensure accurate daily revenue capture and reporting.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Night Manager employer: Mantra Group
Accor Melbourne Epping is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional growth. As the Director of Sales, you will lead a dynamic team in a state-of-the-art hotel environment, with access to industry-leading training platforms and global networking opportunities. Enjoy unique benefits such as discounts on accommodation and food & beverage worldwide, alongside a commitment to your career development within a world-leading hotel operator.
