At a Glance
- Tasks: Be the friendly face of hospitality, ensuring guests feel like VIPs from check-in to check-out.
- Company: Join Accor, a leading hotel operator with a vibrant culture and global opportunities.
- Benefits: Enjoy discounts on accommodation, food, and access to top-notch training for career growth.
- Other info: Flexible shifts available, with opportunities to build a global hospitality network.
- Why this job: Make memorable experiences for guests while exploring the beautiful Gold Coast during your downtime.
- Qualifications: Experience in hotel front desk operations and strong communication skills are a plus.
The predicted salary is between 14.4 - 17.6 $ per hour.
Mantra on View is conveniently located in the heart of Surfers Paradise and a short walk from the light rail. The hotel offers a range of hotel and suite-style accommodation with hinterland and ocean views. One of the largest Accor properties on the Gold Coast, it caters to a wide range of leisure and corporate travellers, with extensive conferencing facilities, breakfast buffet operations, bar facilities, pool and spa.
The Gold Coast offers much to explore during your downtime, from famous beaches and surf spots to endless dining options, shopping, music festivals and major theme parks.
Purpose
As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities
- Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
- Confidant in communicating with guests and colleagues to ensure cohesive collaboration.
- Conquer challenges alongside guests, transforming dilemmas into success stories.
- Promote hotel amenities and services by having a deep understanding of products and offerings.
- Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.
- Display proficiency in accurately handling reservations and managing guest accounts.
Skills and Experience
- Previous experience in hotel front desk operations is a valuable asset.
- Innovative approach to exceeding customer service expectations.
- Skilled at collaborating within teams, as well as working independently.
- Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.
- Proficiency in both written and verbal communication.
- Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required.
Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy.
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Guest Service Agent employer: Mantra Group
Accor Melbourne Epping is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional growth. As the Director of Sales, you will lead a dynamic team in a state-of-the-art hotel environment, with access to industry-leading training platforms and global networking opportunities. Enjoy unique benefits such as discounts on accommodation and food & beverage worldwide, alongside a commitment to your career development within a world-leading hotel operator.
