We are now seeking a motivated professional with a passion for customer service to join our dedicated Front Office Team as a Full-Time Front Office Supervisor.
As our Front Office Supervisor reporting directly to the Operations Manager & General Manager, you will:
- Lead the Front Office Team to deliver an incomparable service experience
- Drive guest service initiatives throughout a diverse Front Office Team
- Empower them to always go the extra mile for our guests
- Coach and mentor Guest Service Agents to grow their career, whilst capitalizing on networking and learning opportunities for your own career growth and development
- Responsible for all front office administration and communication
What we are looking for:
- A driven problem solver with a creative approach to delivering the ultimate guest experience
- Someone with a genuine personable service style that always blows our guests away
- Someone with hotel or resort front office experience in reception and/or reservations
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
- Experience in property management system, Opera preferrable
- Excellent written and verbal communication skills.
This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do. We strongly believe in developing our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver.
Please note that only shortlisted candidates will be contacted and interviews will be conducted online.
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Front Office Supervisor employer: Mantra Group
Accor Melbourne Epping is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and professional growth. As the Director of Sales, you will lead a dynamic team in a state-of-the-art hotel environment, with access to industry-leading training platforms and global networking opportunities. Enjoy unique benefits such as discounts on accommodation and food & beverage worldwide, alongside a commitment to your career development within a world-leading hotel operator.
