At a Glance
- Tasks: Provide top-notch IT support and manage endpoint devices for a global organisation.
- Company: Join Mantech Recruitment, a leader in IT recruitment with a vibrant culture.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: Work with cutting-edge technologies and enjoy a collaborative team atmosphere.
- Why this job: Be the go-to IT expert and make a real difference in a dynamic environment.
- Qualifications: Expertise in Windows/MacOS, scripting skills, and strong troubleshooting abilities required.
The predicted salary is between 82800 - 101200 $ per year.
- Direct message the job poster from Mantech Recruitment
- Principal Consultant | Below Average Golfer
- Senior IT Support Engineer | Sydney | Windows/Mac OS, VMWare, Level 1/2 IT Support
One of our great clients is looking for a Senior IT Support Engineer to be a primary contact for IT issues across a 200+ international organisation, while also contributing to the design, implementation, and administration of IT systems and projects aligned with strategic objectives.
- Key Objectives
- Handle Level 1 and 2 IT support tickets independently. Deliver effective on-site and remote support.
- Collaborate with Managed Service Providers (MSPs) to ensure consistent service delivery across global time zones.
- Maintain optimal performance of endpoint devices and adopt emerging technologies to improve endpoint management.
- Safeguard endpoint devices against threats and enforce robust security compliance policies.
- Automate repetitive tasks and improve endpoint processes to enhance productivity and cost-efficiency.
- Primary Responsibilities
- Deploy, configure, and manage endpoint devices.
- Ensure compliance with internal IT and security policies.
- Lead software deployment and maintenance on endpoints.
- Diagnose and resolve advanced software/hardware issues.
- Monitor device health and performance.
- Develop and maintain scripts for task automation.
- Document endpoint configurations and procedures.
- Manage software licenses and ensure compliance.
- Apply security policies using tools such as Intune.
- Provide staff training on IT tools and usage.
- Required Skills & Experience
- Expert knowledge of Windows and mac OS operating systems
- Proficiency with endpoint management tools (e. g., Intune, Microsoft Endpoint Manager, SCCM, AD, Entra)
- Strong scripting abilities (Power Shell, Bash, Python)
- Software deployment, lifecycle management, and patching
- Solid understanding of cybersecurity standards and regulatory compliance (e. g., ISO, NIST, GDPR, HIPAA)
- Strong diagnostic and troubleshooting capabilities
- Familiarity with networking (TCP/IP, DNS, DHCP, VPN)
- Experience with VMware v Sphere, Azure VDI, and virtual infrastructure
If interested, please apply with your most up-to-date CV & I’ll be in touch.
- Seniority level
- Seniority level
Mid-Senior level - Employment type
- Employment type
Full-time - Job function
- Job function
Information Technology - Industries
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Senior IT Support Engineer in Sydney employer: Mantech Recruitment
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