At a Glance
- Tasks: Coordinate cloud operations, triage escalations, and manage capacity requests.
- Company: Join a leading global workforce solutions company with a focus on innovation.
- Benefits: Remote work, flexible hours, competitive pay, and comprehensive health plans.
- Other info: Opportunity for career growth in a diverse and inclusive environment.
- Why this job: Make an impact by improving processes and supporting a dynamic team.
- Qualifications: Experience with ticketing systems and strong analytical skills required.
The predicted salary is between 47.7 - 58.3 $ per hour.
Our client is seeking a Cloud Operations Coordinator (Azure) to join their team.
As an Analyst, you will be part of Business Support and Administrative, supporting client's organization.
The ideal candidate will bring strong analytical thinking, attention to detail, and the ability to work with ticketing/case management systems to help triage escalations and support infrastructure/capacity-related work.
Pay Range: $34
What's the Job?
- Run the "front door" for high-volume capacity request cases by reviewing incoming items, validating completeness, and ensuring accuracy.
- Triage, prioritize, and route cases to the right owner using documented procedures and a case tracking system.
- Resolve routine cases independently while escalating anything outside established procedures to the appropriate Microsoft owner.
- Support infrastructure/capacity-related escalation triage by checking IDs, SKUs, regions, and core counts for mismatches and data integrity issues.
- Maintain accurate records and budget trackers, update case status, and provide weekly metrics on volumes, backlog, and escalations.
What's Needed?
- 2+ years of experience with ticketing/case management systems (Azure Dev Ops preferred; Service Now, Jira, or similar).
- Advanced Microsoft Excel skills (lookups, pivot tables, and data reconciliation) to support budget trackers and weekly reporting.
- 1+ year of familiarity with Microsoft Azure fundamentals (compute, VM families/SKUs, regions); AZ-900 is a plus.
- Strong written communication for clear follow-up requests and concise escalation summaries.
- Experience working in operations coordination, service desk, or queue-based case management (target experience level: 2–4 years); an associate or bachelor's degree in a relevant field is preferred/required per the request.
What's in it for me?
- Opportunity to support a team by triaging escalations and improving how capacity requests flow through the queue.
- Chance to work with structured processes where accuracy, judgment, and procedure adherence directly impact outcomes.
- Visibility into recurring patterns—helping identify process improvements that can strengthen how the team operates.
- Weekly performance reviews against an agreed baseline, including time to first triage, resolution rate for routine cases, and record accuracy.
- Remote work with flexible hours to accommodate time zone variance (+/- 2–3 hours).
Upon completion of waiting period consultants are eligible for
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- 401(k), Plus Match
- Weekly Pay
About Manpower Group, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.
We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.
Our expert family of brands –Manpower, Experis, Talent Solutions, and Jefferson Wells– creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.
We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment.
It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Cloud Operations Coordinator (Azure) in Brisbane employer: ManpowerGroup
Manpower is an exceptional employer that empowers Recruitment Consultants to take ownership of their specialist markets while enjoying a supportive and dynamic work culture. With access to leading recruitment technology and tools, competitive salary packages, and uncapped earning potential, employees are encouraged to grow their personal brands and develop their careers within the broader ManpowerGroup network. The focus on building lasting client partnerships and delivering outstanding recruitment outcomes makes this role both meaningful and rewarding.
