Our client is a leading provider of pet cremation services in Australia with a national footprint. This role contributes significantly to providing premium customer service by carrying out pet aftercare services in a professional and compassionate manner supporting the company's purpose in \"Honouring a Lifetime of Unconditional Love\".
Responsibilities
- Customer Service
- Assist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirements
- Preparations
- Washing and drying pets for viewings if needed
- Carrying out viewing cremations and gold and platinum cremations as required
- Managing the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelines
- Keepsakes
- Taking fur clippings from pets in accordance with client requirements
- Preparing pets for office viewings and cremations
- Taking clay paw prints of pets
- Taking ink paw prints on card ensuring quality, clear prints including trimming fur between claws and cutting claws as required
- Taking digital paw print photos, uploading to computer system and creating cards ensuring quality of print in preparation for delivery to client
- Place pet's ashes into urns, wooden boxes and finalise preparation of bags to be returned to clients
- Coordinate external product engraving as required ensuring quality control is maintained and aligned with marketed products
- Carry out accurate data entry and reporting via the Pet Tracker database
- Stock Management
- Assisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidy
Requirements
- Effective verbal and interpersonal skills
- Exceptional customer focus and service orientation
- Ability to effectively manage multiple tasks
- Maintain a positive attitude whilst under pressure
If this sounds like the role you've been looking for Apply Now.
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Aboriginal and Torres Strait Islander people are encouraged to apply.
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3x Keepsake & Preparation Coordinators - Morisset employer: Manpower Australia
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