Mandgno IT is seeking a Service Desk Analyst (Level 1) to resolve Level 1 tickets with minimal supervision, spanning queue management and on-site deskside support for Australian clients. You'll troubleshoot across Windows, Microsoft 365 and networking fundamentals, maintain accurate ticket logs, and escalate issues with clear context when needed.
A strong customer-first approach is essential. Join a collaborative MSP environment that values documentation, automation, and steady progression to
